Sarvar Abbasi

Senior System & Network Engineer / IT Infrastructure Professional with extensive hands-on experience in network infrastructure, system administration, IT service delivery, desktop support, server management, CCTV/IP surveillance, industrial IT infrastructure, and technical troubleshooting. Experienced in managing and supporting enterprise IT environments, including LAN/WAN, Cisco networking, routers, managed switches, firewalls, Wi-Fi, fiber connectivity, Windows Server, Active Directory, DHCP, RDP, printers, ERP applications, Microsoft Office/Outlook, CCTV, IP PBX and remote support systems. Strong experience in IT operations, helpdesk and ticketing, infrastructure maintenance, end-user support, network troubleshooting, hardware/software support and system security.

Proven ability to work independently, coordinate with users and vendors, troubleshoot critical technical issues and maintain reliable IT infrastructure with minimum downtime. Certified in Cisco CCNA, CompTIA A+ and Introduction to ITIL® 4.

Senior Engineer - Blue Chip Gulf IT Services - Indore Head Office / Dubai, UAE

(2025-04)

• Manage day-to-day IT service delivery, helpdesk operations and technical support for enterprise users.
• Troubleshoot and resolve network, system, application, hardware and software issues.
• Provide technical support for Microsoft Outlook, ERP applications, antivirus, printers, desktops and laptops.
• Monitor and maintain IT infrastructure to support reliable business operations and minimize downtime.
• Provide remote and on-site technical assistance to end users.
• Coordinate with internal teams and service providers for technical issue resolution.
• Support IT operations, incident handling and user requests through structured support processes.
• Maintain system availability and ensure timely resolution of technical incidents.

Senior Engineer – IT - Dhanuka Group - Ethanol Plant

(2018-03 - 2025-04)

• Managed IT service delivery, helpdesk support, ticketing, and IT operations in an industrial/plant environment.
• Provided technical support for network infrastructure, desktops, RDP, laptops, applications, and peripheral devices.
• Maintained IT infrastructure and provided timely technical support to users.
• Supported day-to-day IT operations with a focus on system availability and minimum downtime.
• Supported, Outlook, ERP applications, antivirus, and business applications.
• Designed, installed, and supported LAN/WAN network infrastructure / configured and troubleshot routers and managed switches.
• Installed and configured Wi-Fi Access Points.
• Supported network connectivity, performance, and troubleshooting.
• Installed and configured firewall devices.
• Installed and configured DHCP Server.
• Installed and supported Windows OS, Server, and Linux operating systems.
• Monitored system health and resolved user and system issues.
• Performed network troubleshooting and supported CCTV/IP surveillance infrastructure and Fiber work.
• Supported printers, VC devices, and network connectivity.
• Installed and configured PLC systems and network connectivity.
• Installed and configured automated barriers, including system and remote operation.

Field Engineer - Liberty Computer Spare Parts Trading LLC - Sharjah, UAE

(2010-12 - 2017-01)

• Worked as a Field Engineer providing technical and network support.
• Configured and troubleshot different types of modems and broadband connectivity.
• Diagnosed and resolved line and connectivity issues.
• Troubleshot Windows-based systems.
• Supported LAN, WAN and Wi-Fi networks.
• Provided customer technical support and NOC assistance.
• Performed field-level hardware, software and connectivity troubleshooting.

Diploma in Computer Applications — DCA - Computer Applications (2006)

Higher Secondary School - Government Higher Secondary School, Neemuch, Madhya Pradesh (2003-03)