Sasi Kumar

With over 18 years of management experience in the hotel industry, I possess a strong grasp of operations, team leadership, and strategic planning. My expertise in improving guest relations and achieving operational efficiency has been demonstrated through significant boosts in customer satisfaction scores and cost control. Excited to bring my track record of success and proactive approach to a dynamic team

Hotel Manager - Clarks Inn Bangalore - Bangalore, India

(2024-05)

• Led housekeeping operations to ensure pristine guest rooms, resulting in enhanced customer satisfaction and positive online reviews.
• Maintained high standards of cleanliness by implementing rigorous quality checks, contributing to noticeable improvements in guest feedback.

Housekeeping Manager - BRAHMI WELLNESS RETREAT & SPA

(2024-01 - 2025-05)

• Implemented efficient cleaning protocols, boosting guest satisfaction ratings and ensuring a pristine environment.
• Developed a staff training program that enhanced team performance and reduced turnover, fostering a positive workplace culture.

Room Division Manager - QUALITY INN ROCKWELL GRAND

(2023-02 - 2023-12)

• Oversaw daily operations of housekeeping and front office, ensuring high cleanliness standards and guest satisfaction, leading to improved online ratings.
• Coordinated scheduling and training for staff, fostering a supportive environment that enhanced team performance and reduced turnover.

Head Housekeeper - JUMEIRAH MUSCAT BAY 5 - Muscat, Oman

Housekeeper Supervisor - JUMEIRAH MUSCAT BAY 5 - Muscat, Oman

(2017-04 - 2020-03)

• Supervised housekeeping staff to ensure high cleanliness standards, resulting in consistently positive guest feedback and improved satisfaction scores.
• Implemented a new inventory tracking system for cleaning supplies, reducing costs and minimizing waste across the department.

Housekeeping Supervisor - The SPK Hotel

(2015-04 - 2016-12)

• Led a team of housekeepers to maintain high cleanliness standards, resulting in positive guest feedback and repeat bookings
• Implemented efficient cleaning schedules, optimizing staff productivity and ensuring timely room turnovers.

Room Attendant - Grosvenor House 5* - Dubai, UAE

(2012-03 - 2015-05)

• Ensured cleanliness and organization of guest rooms, enhancing overall guest satisfaction and contributing to positive online reviews.
• Streamlined room preparation processes, leading to quicker turnaround times and improved operational efficiency in a high-demand hotel environment.

Housekeeping Attendant - Rolla Residence Apartment - Dubai, UAE

(2010-08 - 2012-03)

• Delivered exceptional guest service through attentive housekeeping, fostering a welcoming atmosphere and enhancing overall resident satisfaction.
• Executed thorough cleaning protocols, achieving noticeable improvements in room cleanliness and significantly reducing guest complaints.

GSA - Sangam - Madurai, India

(2009-06 - 2010-08)

• Fostered a welcoming environment for guests, enhancing overall satisfaction and encouraging repeat visits.
• Streamlined check-in processes, reducing wait times and significantly improving guest experience.

Housekeeping Attendant - Angsana Oasis Spa & Resort - Bangalore, India

(2006-06 - 2008-05)

• Delivered exceptional guest experiences through meticulous room preparation, fostering a welcoming atmosphere and enhancing overall satisfaction.
• Implemented efficient cleaning procedures, improving turnaround time for room availability and optimizing guest check-in experiences.

Room Attendant - Best Western Germans - Madurai, India

(2004-06 - 2006-05)

• Fostered a welcoming environment for guests, enhancing overall satisfaction and encouraging repeat visits.
• Executed daily cleaning schedules, ensuring rooms met high cleanliness standards and leading to positive guest feedback.

B.SS Diploma - Hotel Management - ANNAMAL INSTITUTE OF HOTEL MANAGEMENT (2015-06 - 2016-06)

Diploma - International Air Line and Travel Management - ANNAMAL INSTITUTE OF HOTEL MANAGEMENT (2015-06 - 2016-06)

Bachelor of Arts - KAMARAJAR UNIVERSITY

Higher Secondary - SETHUPATHI HIGHER SECONDARY SCHOOL