Saswati Panigrahi

Results-driven professional with 1+ year of experience in customer service, pre-sales, and collections across the e-commerce and fintech industries. Experienced in handling high-volume inbound and outbound customer interactions, guiding customers through informed purchase decisions, managing CRM records, resolving customer queries, and achieving daily performance targets. Strong communication, objection handling, and problem-solving skills with a customer-first approach.

Sales Associate – Flipkart Pre-Sales Process at Globiva Services Pvt. Ltd. (2025-12 – 2026-06)

• Handled 150+ inbound customer calls daily.
• Guided customers in choosing smartphones based on requirements and budget.
• Explained device specifications and comparisons.
• Updated CRM records accurately.

Collection Executive at KrazyBee

• Handled 150–200+ outbound collection calls daily.
• Updated CRM records and payment status.
• Resolved objections and achieved collection targets.

Bachelor of Technology (B.Tech.) in Plastic Engineering