Satakshi Sahai

Customer Service Representative with 1 year of experience in HR Operations (HRO) at Wipro. Skilled in customer support, employee query resolution, communication, problem-solving, and process management. Experienced in handling HR-related requests while maintaining service quality and customer satisfaction. Seeking opportunities to leverage customer service or service desks for personal and organisational growth.

Human resource operations - Wipro organisation - Gurgaon

(2025-01 - 2026-01)

Customer Service Representative with 1 year of experience in HR Operations (HRO) at Wipro. Skilled in customer support, employee query resolution, communication, problem-solving, and process management. Experienced in handling HR-related requests while maintaining service quality and customer satisfaction. Seeking opportunities to leverage customer service or service desks for personal and organisational growth.

Customer Service Representative – HRO Process - Wipro - Gurgaon, Haryana

(2025-07)

• Resolved employee and customer queries through calls, emails, and ticketing systems.
• Maintained high customer satisfaction by providing timely and accurate resolutions.
• Managed HR-related requests including employee records, benefits, and policy inquiries.
• Consistently met team service level targets
• Demonstrated strong communication and problem-solving skills in a fast-paced environment.

Verification Department - Wipro

• Handled 300+ clients of wipro as B-2-B service
• Managed employees health benefits and their dependents verification through clearing certain parameters.
• Document verification as per the employer requirement.
• Managed tech support service level

Bachelors in commerce honors - Bcom (H) - Sri ramswaroop college of engineering and management (2022-01 - 2025-01)

High school - St. Joseph cathedral (2020-01 - 2020-01)

Intermediate - St. Joseph cathedral (2022-01 - 2022-01)