Sathish Kumar

Hospitality leader with 18+ years of expertise in resort operations, hotel administration, revenue optimization, guest satisfaction, staff leadership, and business operations across premium hotels and resorts.

Operations Manager to Resort General Manager - HOLIDAY INN (Earlier ST JAMES COURT BEACH RESORT) - Pondicherry

(2020-11)

4 Star Resort

• Lead end-to-end resort operations ensuring service standards, guest satisfaction, compliance and profitability objectives are achieved.
• Monitor occupancy levels, room revenue performance and implement business strategies to maximize financial results.
• Handle recruitment, training, scheduling, coaching, disciplinary actions and performance reviews of operational teams.
• Review financial reports, operational KPIs and inventory controls to improve business efficiency.
• Conduct daily inspections on cleanliness, sanitation, safety compliance and service delivery standards.
• Drive guest engagement initiatives, complaint resolution and customer retention strategies.
• Develop and manage department budgets, closely monitoring labour costs, food costs, and beverage margins.
• On daily basis restaurant buffet menu and bar cocktail menu design has to be done.
• Partner with the executive chef to design and adjust seasonal profitable menus.
• Ensure all alcohol service and operational licenses remain up to dates.
• Familiarity with hotel management system and local, national hospitality licensing laws.

Operations Manager - SAARAL RESORT - Courtallam

(2017-10 - 2020-03)

3 Star Resort

• Managed resort operational performance, financial controls and departmental coordination.
• Led workforce recruitment, employee engagement, payroll coordination and training programs.
• Ensured adherence to SOPs, customer service standards and operational compliance.
• Monitored budgets, expenses and profitability targets while improving operational efficiency.
• Conducted management reviews and departmental meetings to drive performance.

Resident Manager - HOTEL MILLENNIAA - Ranipet

(2016-08 - 2017-10)

3 Star Hotel

• Managed property administration, employee productivity and resident satisfaction standards.
• Coordinated maintenance vendors and ensured timely infrastructure upkeep.
• Developed policies to maintain safety, quality and operational consistency.
• Monitored team performance and implemented service improvement initiatives.

Front Office Manager - HOTEL CENNEYS FORTUNA - Hosur

(2015-11 - 2016-08)

4 Star Hotel

• Led front office operations and guest service delivery standards.
• Coordinated reservations, housekeeping and finance functions.
• Conducted audits, departmental meetings and operational reviews.
• Managed team productivity, communication standards and service excellence.

Senior FOE to Assistant Front Office Manager - HOTEL LA CLASSIC - Bangalore

(2011-09 - 2015-10)

4 Star Hotel

• Handled VIP guest management and front office administration activities.
• Managed complaint handling, occupancy coordination and customer experience delivery.
• Coordinated with operational departments ensuring seamless guest journey.
• Supported team supervision, night operations and front office controls.

FOE to Night Auditor - HOTEL SAROVAR PORTICO - Hosur

(2009-06 - 2011-10)

4 Star Hotel

• Managed night audits, account balancing and financial posting verification.
• Handled PMS transactions, billing accuracy and reporting activities.
• Ensured audit compliance and operational documentation accuracy.
• Performed end-of-day reconciliations and guest account management.