Indra Bhatt

Hospitality professional with 15 years of progressive experience in hotel operations, front office, guest experience and food & beverage. Currently serving as General Manager with The Hosteller Hospitality Pvt. Ltd. in Uttarakhand.

Experienced in leading teams, driving service standards, training and development, guest complaint resolution, front-office operations, upselling, budgeting and cross-functional coordination. Hands-on, service-focused leader with strong communication, operational discipline and people-management skills.

GENERAL MANAGER - The Hosteller Hospitality Pvt. Ltd. - Uttarakhand

(2024-04)

• Lead day-to-day property operations and ensure consistent guest-service and brand standards.
• Manage recruitment, training, supervision and performance of operational and service teams.
• Coordinate employee attendance, payroll-related processes and upsell commission activities.
• Monitor labour, operating expenses and overall departmental financial performance.
• Support property marketing initiatives designed to increase business volume and market share.
• Oversee front desk and business-centre operations and resolve operational issues efficiently.
• Work closely with training and support functions to maintain service and regulatory compliance.

OPERATIONS MANAGER - Ataraxia Serenity in the Woods - Dehradun, Uttarakhand

(2021-04 - 2024-03)

• Managed daily operations with a focus on guest service, team performance and departmental coordination.
• Supported recruitment, training, supervision and development of service employees.
• Contributed to F&B financial performance and adherence to purchasing standards.
• Developed beverage menus, promotions and special offerings to support restaurant and bar business.
• Managed front-desk and business-centre operations and maintained service standards.

SENIOR MANAGER – FRONT OFFICE - Hotel The Pearl Grand - Dehradun, Uttarakhand

(2020-04 - 2021-04)

• Led concierge, night audit and reception teams and maintained professional front-desk service.
• Handled guest complaints and service recovery with a focus on fast and courteous resolution.
• Managed recruitment participation, staff scheduling, training and performance supervision.
• Monitored room status, group requirements, shift handovers and interdepartmental communication.
• Managed front-office operations within the allocated budget.

FRONT OFFICE MANAGER - Hotel Exotica Grand - Delhi

(2018-01 - 2020-03)

• Supervised reception, check-in/check-out and guest-request handling.
• Used upselling techniques and product knowledge to support room occupancy and hotel revenue.
• Led front-office training, teamwork and performance standards.
• Coordinated VIP and special-event requirements and maintained safety and compliance procedures.
• Worked with front-of-house equipment and property management systems.

SENIOR FRONT OFFICE EXECUTIVE - Hotel Grand Imperial - Delhi

(2015-02 - 2018-01)

• Supervised reception operations and ensured efficient check-in/check-out and guest service.
• Developed front-office strategies supporting hotel goals and employee engagement.
• Proactively identified guest issues and maintained effective interdepartmental communication.

FRONT OFFICE EXECUTIVE - Silver Oak - Gurgaon, Haryana

(2014-02 - 2015-02)

• Supported front-office operations, guest service and coordination with other departments.
• Contributed to front-office strategies supporting hotel objectives and maintained operational standards.

JOB TRAINEE - Taj Sets Air Catering - Delhi

(2011-12 - 2012-06)

• Trained in Indian, Continental and Chinese cuisine, including tandoor and curry preparation.
• Handled food presentation, kitchen setup and training support for new team members.

INDUSTRIAL TRAINEE - Hotel Centaur — IGI Airport - New Delhi

(2010-05 - 2010-11)

• Industrial training across Front Office, Food & Beverage Service, Kitchen and Housekeeping.

B.Sc. - Hospitality & Catering Management - Jagannath Institute of Management (2008 - 2011)

B.Sc. - Hotel Management / Hospitality & Tourism - JIMS & Sikkim Manipal University (2008 - 2011)