Shailesh Kendre
Senior Engineer and Team Lead for Cisco Unified Communications
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About
Over 14+ years of experience in Cisco Collaboration (Voice and Video) with extensive knowledge in engineering and support. In-depth expertise in implementation, troubleshooting and documentation of Cisco collaboration (Unified Communication) systems. Ability to drive troubleshooting calls and bring them to resolution.
Experience
Senior Engineer and Team Lead for Cisco Unified Communications Team at Ares Management (2019-07 – 2026-05)
- Installing and configuring CUCM, CUC and UCCX all versions till 12.x and Voice Gateways and Cubes
- Strong hands-on experience on TMS and Video Endpoints, Zoom
- Implementation and troubleshooting of voice protocols H.323 and SIP
- Thorough understanding of CUCM, Unity and UCCX features
- Strong hands-on experience on UCCX call flows, troubleshooting and new implementation
- Cisco Unity Connection handlers and holiday schedules and other Unity features
- Configuration of dial-peers POTS/VOIP and planning a complete dial plan for new sites and revamping old ones
- Configuration of dial-plans with digit manipulation, caller-id manipulation, translational rules and profiles and testing
- Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary
- L3 Support for clusters spread globally
- Additional site integration in an existing network to get VoIP and call center connectivity
- Designed call flow for new call center setups for newly acquired business
- Worked on third-party integrations for recording solutions like AQM
- Scripting changes in UCCX for call flow changes and time-of-day routings
- Worked on Cisco Unity Connection handlers and holiday schedules and other Unity features
- Adding gateway configurations for replacing PRIs to SIP
- Planned DSP resources for a site increasing its capacity
- Prepared implementation plans (MOP) and change management process to drive them to completion
- Drive incident calls and represent in management calls due to strong verbal and written communication
Senior Consultant at Capgemini Technologies Services India Limited (2016-09 – 2019-07)
Systems Engineer at L&T (2015-03 – 2016-09)
Voice Engineer at Virtela India Private Limited (NTT) (2011-03 – 2014-12)
Education
Bachlors in Engineering - EXTC, Mumbai University
