Dispute & Chargebaack Analyst
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Proactive Dispute & Chargeback Analyst at Genpact with 1 years of experience in mitigating financial risk and protecting assets. Skilled in investigation, and leveraging analytical tools to detect and prevent fraudulent activities. Proven ability to analyze patterns, prepare detailed reports, and collaborate with cross-functional teams to ensure compliance. Seeking to apply a meticulous and results-driven approach to enhance fraud prevention strategies
1+ years of experience as a Dispute & Chargeback Analyst at Genpact.Investigated fraud and dispute claims by analyzing transaction details, customer statements, and internal data.Made decisions to approve, deny, or initiate chargebacks based on policy and evidence review.Hands-on experience with chargeback and fraud tools such as Visa VROL and other dispute management platforms.Reviewed merchant evidence and handled cases through pre-arbitration and arbitration stages.Maintained high accuracy, compliance with card network rules, and strong turnaround time on cases.
Master of Computer Applications (MCA) – Amity University
CGPA: 8.9
Bachelor of Commerce (B.Com) – Computer Applications – DAVV University
As having and banking and technical knowledge it helps me to understand things easily and maintain my AHT for the cases and maintaining good KPIs.
