Tanya Bagga

Results-driven professional with 2.7 years of experience in backend operations and dispute resolution at American Express. Skilled in analytical decision-making, case management, and handling merchant billing disputes. Holds an MBA in Marketing and International Business with additional certifications in HR practices, CRM tools, and advanced Excel. Seeking opportunities to contribute analytical, operational, and customer management skills to a dynamic organization.

Master Dispute Analyst at American Express (2015-09 – 2018-04)

• Managed merchant billing disputes by reviewing transaction records and supporting documentation.
• Analyzed card member and merchant information to determine dispute validity.
• Made resolution decisions to debit either the merchant or the card member based on investigation findings.
• Communicated final dispute decisions clearly to both parties while maintaining service standards.
• Handled high-volume case inventory while maintaining accuracy and compliance.

MBA in Marketing & International Business – Ansal University (2015)

B.Tech in Information Technology – Amity University (2012)