Satyen Kasarlewar

Results-driven Application Support Engineer with proven experience in banking domain applications, production support, and incident management. Expertise in L1/L2 support, SQL data validation, system monitoring, and root cause analysis (RCA). Strong track record of maintaining 99%+ system availability, resolving incidents within SLA, and supporting critical banking operations including RTGS, NEFT, ATM, and SMS systems.

Adept at cross-functional collaboration, troubleshooting, and delivering high-quality support in fast-paced environments.

Application Support Engineer - Virtual Galaxy InfoTech Ltd

(2024-08)

• Delivered L1/L2 production support for banking applications, ensuring high system availability and performance.
• Monitored and maintained critical banking systems including RTGS, NEFT, ATM, and SMS servers to ensure uninterrupted transaction processing.
• Managed incident lifecycle (logging, analysis, resolution) using tools like JIRA, ensuring closure within SLA timelines.
• Performed root cause analysis (RCA) and implemented preventive measures to reduce recurring issues.
• Executed SQL queries for data validation, debugging, and backend issue resolution.
• Collaborated with development teams for bug fixes, deployments, and system enhancements.
• Provided end-user and client support via calls and emails, resolving functional and technical issues efficiently.
• Maintained detailed incident logs, reports, and technical documentation.
• Supported UAT testing and production releases, ensuring seamless deployment and minimal downtime.
• Reduced incident resolution time by ~25% through effective prioritization and tracking.
• Improved system uptime and reliability through proactive monitoring and early issue detection.
• Enhanced data accuracy and integrity using SQL-based validation and analysis.

Bachelor of Engineering - Civil - RTMNU Nagpur University (2014 - 2019)