Results-driven Digital Transformation and IT Project Management professional with 18+ years of experience leading business critical transformation initiatives across retail, operations, capital markets, insurance, and enterprise functions. Strong background in technology-enabled process improvement, system implementation, cloud migration, automation, stakeholder management, and end-to-end project delivery. Known for bridging business and technology teams, building roadmaps, improving compliance
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Digital Transformation Manager | IT Project Manager | Retail Technology Transformation Leader
18+ years of experience across digital transformation, retail technology, enterprise systems, automation, cloud migration, and cross-functional project delivery
Project Manager / Scrum Principal Consultant | Genpact India | May 2021 - Present Delivered transformation programs for clients including Dollar General, Galderma, Morgan Stanley, Ryan Specialty, and Genworth.
● Lead end-to-end digital transformation and technology delivery initiatives across retail, pharmaceutical, insurance, and financial services domains.
● Identify process gaps, technology risks, and automation opportunities aligned to client goals.
● Run workshops, gather requirements, prepare BRDs, define roadmaps, and translate business needs into scalable solutions.
● Coordinate across operations, IT, BA, project teams, and client stakeholders to ensure delivery success.
● Manage dashboards, governance, forecasting, communication plans, hyper care, and post-go-live support.
● Support ITIL audit readiness and closure of compliance actions.
● Work across Jira, ServiceNow, Office 365, Fieldglass, Ariba, Workday, Encompass, CCWin, and VDI environments.
● Contribute to cloud migration and modernization programs using Agile and Waterfall delivery models.
● Delivered a cloud migration project on Azure.
● Automated project calculation and tracking workflows using Smartsheet.
● Built a centralized Twiki site for project and technology knowledge management.
Manager - Digital Strategy & Transformation (IT) | V-Mart Retail Pvt. Ltd., Gurgaon | Sep 2013 - Oct 2020 Led digital and IT transformation initiatives for a major retail chain with pan-India store presence.
● Identified business gaps and created technology roadmaps to improve retail operations, efficiency, and scalability.
● Drove enterprise-wide IT automation and supported omni-channel and digital sales strategy.
● Led implementation of analytics and BI tools including Manthan, QlikView, and Tableau.
● Managed ITGC / ITIL audit coordination with KPMG and closed compliance requirements.
● Owned projects across inventory, sales, marketplace operations, store applications, and mobile POS.
● Integrated merchandising, loyalty, HRMS, vendor, Wi-Fi, biometric, and footfall tools with the ERP ecosystem.
● Managed multiple teams and projects from initiation through implementation, support, and change management.
● Improved billing speed by 8% through MPOS rollout.
● Automated 60% of manual reporting and BI Excel work.
● Implemented smart billing with real-time sync and improved technology ROI visibility.
Stores Operation Manager | Cash Converters, Melbourne, Australia | Feb 2011 - Jul 2013 Managed operations across 4 retail stores covering sales, inventory, audits, and staff performance.
● Oversaw jewellery, buying, retail, online sales, and PL operations.
● Managed daily banking, cash flow planning, audits, recruitment, KPIs, and staff training.
● Led promotional strategies, visual merchandising, and annual target planning. Selected
● Delivered 12% increase in yearly growth rate.
● Achieved 98.7% in yearly store audit.
● Achieved 100% in company SOP assessment.
Retail Store Manager | Cash Converters Corporate, Melbourne, Australia | Jan 2010 - Feb 2011 Managed retail operations, merchandising, staffing, banking, audits, and customer experience.
● Led store performance monitoring, inventory control, shrinkage management, and online sales support.
● Managed training, rosters, recruitment, and KPI delivery.
● Achieved 120% of jewelry sales target. ● Achieved 98% of overall retail target.
● Achieved 100% in yearly retail audit.
Team Leader | Savers, Australia | Mar 2008 - Jan 2010 Supported high-volume retail operations, merchandising, pricing, quality control, and sales delivery.
● Managed daily product planning and visual merchandising.
● Supported accounting coordination and store sales performance.
● Achieved 83% in mystery shopping / customer site audit.
MBA from Holmes College Melbourne, Australia
