Saurabh Verma

Results-driven Project Manager and PMO professional with 5+ years of experience leading end-to-end delivery of multi-platform technology products across Android, iOS, Web, and Windows environments. Proven track record managing 8+ concurrent project implementations, owning project lifecycles from initiation through closure, and driving cross-functional coordination across development, QA, design, and operations teams. Skilled in Agile/Scrum and Waterfall methodologies, sprint governance, release management, risk and RAID log ownership, budget and resource planning, and stakeholder communication at senior levels.

Strong expertise in PMO operations including MIS reporting, KPI/OKR tracking, dashboard development, portfolio governance, and timesheet/compliance management. Adept at leveraging GenAI tools (ChatGPT, Microsoft Copilot) to accelerate documentation, automate reporting, and improve delivery efficiency.

Lean Six Sigma Yellow

Belt certified. PMI Generative AI certified.

Project Coordinator - AppSquadz Softwares Pvt. Ltd. - Noida, India

(2024-04)

• Lead end-to-end delivery of 8+ concurrent multi-platform technology implementations across Android, iOS, Web, and Windows — owning full project lifecycle from initiation, planning, and execution through monitoring, control, and closure.
• Serve as primary liaison between 15+ enterprise clients and cross-functional teams spanning development, QA, UI/UX, and architecture — translating complex business requirements into functional specifications and sprint-ready deliverables.
• Drive sprint governance and Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives — maintaining velocity, tracking user stories/epics, and ensuring Definition of Done is consistently met.
• Own and maintain RAID logs, risk registers, and change control documentation — proactively identifying risks, developing mitigation plans, and escalating issues within established governance frameworks.
• Develop and maintain PMO trackers covering demand, resourcing, headcount, hiring status, onboarding progress, and training compliance — ensuring real-time accuracy for leadership visibility.
• Manage OTL and timesheet governance across project teams — tracking submissions, following up on non-compliance, and generating compliance reports across concurrent workstreams.
• Generate weekly and monthly MIS reports, KPI/OKR scorecards, and portfolio health dashboards using Power BI — enabling data-driven decision-making and structured leadership reporting.
• Leverage GenAI tools including Microsoft Copilot and ChatGPT to automate report generation, accelerate documentation, and summarise meetings — improving reporting efficiency and reducing manual effort significantly.
• Lead client onboarding, product demonstrations, and CRM/Admin panel training sessions — accelerating user adoption and consistently achieving high client satisfaction scores.
• Coordinate multi-platform deployments via Google Firebase and Google Play Console, and support release readiness including quality, security, and documentation sign-off before go-live.

Project Management Coordinator - Sterco Digitex Pvt. Ltd. - Noida, India

(2023-08 - 2024-02)

• Managed full-cycle delivery of website and digital platform projects for enterprise clients including MGMCH Hospital and Dantal Hydraulics — delivering within scope, timeline, and budget using Agile and Waterfall methodologies.
• Led business requirement analysis, project scoping, and sprint planning — bridging client expectations with technical execution and reducing mid-project change requests by 35% through disciplined scope management.
• Defined project milestones, timelines, and resource plans for each engagement, tracking execution against plan weekly.
• Coordinated developers, designers, and QA teams across 5+ concurrent projects — maintaining milestone adherence and resolving cross-team conflicts through structured tracking and proactive communication.
• Established weekly structured client status calls and governance routines — improving stakeholder transparency and reducing unplanned escalations by 40%.
• Facilitated meeting preparation, agendas, and structured follow-ups — maintaining clear action logs and accountability across cross-functional project teams.
• Prepared and maintained project scope documents, change request logs, and weekly status reports for internal leadership and external stakeholders.
• Supported release planning and deployment coordination — ensuring go-live readiness and post-release stabilisation across all managed projects.

Operations Executive - Bosscoder Academy - Noida, India

(2022-03 - 2022-12)

• Managed CRM operations for 3,500+ active users — overseeing onboarding pipelines, engagement tracking, and performance dashboards across the full user lifecycle.
• Maintained accurate CRM records and user data hygiene, ensuring reliable reporting inputs for leadership and cross-functional teams.
• Revamped onboarding workflows and standardised SOPs — cutting average onboarding time by 30% and directly contributing to improved revenue conversion outcomes.
• Identified recurring operational bottlenecks and implemented workflow fixes that reduced manual effort and improved team throughput.
• Streamlined customer support processes — reducing average response time and improving retention and satisfaction metrics through data-driven process improvements.
• Tracked engagement and satisfaction metrics regularly, using insights to proactively address at-risk accounts before churn.
• Coordinated with Sales, Marketing, and Product teams for data consolidation, reporting, and alignment on key operational initiatives.
• Supported leadership with ad hoc reporting and analysis to guide operational decision-making during high-growth phases.

Operations Coordinator - Tatkshan AQL - Noida, India

(2019-11 - 2022-03)

• Implemented workflow tracking and reporting systems — improving operational efficiency and reducing processing time through structured data management and governance practices.
• Standardised recurring operational processes into documented SOPs, improving consistency and reducing onboarding time for new team members.
• Built and deployed CRM-based operational processes and reporting dashboards — enhancing data integrity, improving customer retention, and accelerating service response times organisation-wide.
• Maintained operational trackers and status reports for management review, ensuring accurate and timely visibility into ongoing work.
• Coordinated across teams to resolve operational bottlenecks and ensure smooth day-to-day service delivery.
• Supported process audits and compliance checks, contributing to improved organisational governance standards over a 2+ year tenure.

PGDBA - Operations Management - Symbiosis Centre for Distance Learning (2021 - 2024)

B.Com - Accounting and Computer Science - D.A.V. College (2015 - 2019)