HEAD TELLER - IDFC FIRST BANK
(2024-03)
- Handling All transaction related quires for the customer in form of cheques, cash, DD ETC.
- Portfolio management
- Strict monitoring on all audit pointes for
- Assisted customers all inquiries or issues within committed time for zero escalation.
- Implemented strict security measures, including verifying customer identification and adhering to bank policies and procedures, resulting in zero instances of fraud or security breaches during tenure
AXIS BANK - New Delhi, India
(2021-01 - 2024-03)
- Handled new acquisition for the bank with smooth and comfortable onboarding of the the customer to the organization
- Assisted customers with account inquiries, providing personalized service and resolving any issues or concerns in a professional and timely manner.
- Promoted and cross-sold bank products and services.
- Implemented strict security measures, including verifying customer identification and adhering to bank policies and procedures, resulting in zero instances of fraud or security breaches during tenure.
INDUSIND BANK - New Delhi, India
(2020-08 - 2020-12)
- Will be responsible for meeting sales target of credit card through Bank .
- Will be responsible for maintaining relationships with all staff in the Bank.
- Keeping accurate record of leads received form all staff in the bank branch.
- Increasing bank's customer awareness about credit card solutions and achieve the targeted penetration on cross sell within the branch's customer base.
- Drive effectively the Reward and recognition programs launched for the bank staff.
R.S.MARKETING - New Delhi, India
(2018-04 - 2020-03)
- Responsible for monitoring daily sales target of the staff
- Increase leads and opportunity for sales incremental.
- Communicating with clients and sales representative.
- Resolving complaints of customer.
