Sayani Sarkar

Enthusiastic and motivated graduate with a strong passion for learning and personal growth, eager to apply academic knowledge in a professional environment. Adaptable and quick to learn, I thrive in dynamic settings and enjoy taking on new challenges that enhance my skills. I am particularly interested in developing expertise within my chosen field while contributing positively to organizational success.

Customer Support Executive - Wipro

(2025-01 - 2025-12)

• Deliver end-to-end customer support for international clients via email and chat
• Resolve service, product, and billing inquiries efficiently while consistently meeting SLA targets
• Manage customer escalations with a solution-oriented approach to ensure high customer satisfaction
• Maintain clear, professional communication aligned with company standards and brand voice

Content & Communications Executive - Lincoln

(2023-01 - 2025-12)

• Developed written content for client communications, proposals, and follow-ups
• Conducted in-depth research to tailor messaging to audience needs and brand tone
• Proofread and edited documents to ensure grammatical accuracy, clarity, and consistency
• Reviewed and refined written materials as an editor to maintain professional quality and brand voice

Content Writer - WriteX

(2022-01 - 2023-12)

• Created academic and professional content, including documents, research papers, and written reports
• Produced clear, structured, and research-based written materials across various topics
• Performed proofreading, editing, and formatting to ensure high-quality submissions
• Adapted writing style according to academic and professional requirements

Master's - Linguistics - University of Calcutta (2020-01 - 2022-12)

Bachelor of Arts - Arts - Sent Pauls Cathedral Mission College (2017-01 - 2020-12)