Senior Executive (Team Member) at Shriram Finance Ltd (2025-09 – Present)
- Reviewing commercial vehicle and business loan applications to verify compliance with credit policy standards.
- Evaluating business loan applications for adherence to LTV policy.
- Coordinated system requirements definition with the System Team.
- Responsible for updating and maintaining the master document.
- Designed and distributed comprehensive educational mailers detailing Post-Dated Cheque (PDC) and Loan-to-Value (LTV) security requirements to streamline the secured business loan portfolio.
- Conducted comprehensive training sessions on the newly implemented credit policy.
- Collaborated with the Business Support team to resolve internal audit queries.
Executive (Zonal Team Member – Credit Team Lead) at Shriram Finance Ltd (2023-10 – 2025-08)
- Verifying proposal with more the 50 Lakhs exposure cases prior disbursement (Commercial Vehicle and business loan).
- Handling credit underwriting, PD through televerifion, CAM preparation and share analysis with recommendations to business head for approval.
- Follow up for RC pending cases of all vehicles.
- Follow up of 1st set document pending at branch.
- Publishing dashboard on Geo Tagging.
- Conducting training session for branch and regional team on credit verification.
Assistant Executive (Zonal Team Member) at Shriram Transport Finance Co. Ltd (2021-10 – 2023-09)
- 2nd level Proposal verification for loan disbursement post branch verification of the entire North East Zone (Upper Assam, Lower Assam and Tripura region) at State head, ZCC (Zonal Credit Committee) and JMDCC (Joint Managing Director Credit Committee) level.
- Provide Monthly business exposure to the RSP (Revenue Sharing Partner).
- Coordinate with HO for RSP Code creation and Model Updation as a RSP coordinator.
- Creation, linking and modification of dealer code.
- Unit Pin Code linking.
- Verification and approval of Post disbursement document (RC) at 2nd level.
- Collecting Non SGIC (Shriram General Insurance Company) and customer calling data from regional level and compile the same to create a zonal level report and share it with JMD (Joint Managing Director) Office at weekly and Monthly interval respectively.
- Follow up with the branches of entire zone on monthly report i.e. on Duplicate ID, Same Engine – Chassis no with different vehicle, Same Customer folio in different unit and RE, Same Vehicle with different customer.
Assistant Executive (Regional Team Member) at Shriram Transport Finance Co. Ltd (2021-05 – 2021-10)
- 2nd level Proposal verification for loan disbursement post branch verification of the Lower Assam region.
Assistant Executive (Customer Service Executive) at Shriram Transport Finance Co. Ltd (2016-01 – 2021-05)
- Handling customer query, complaint and request.
- Installment collection.
- Processing proposals for loan disbursement which includes verification of documents such as KYC & vehicle docs and Tele verification.
- Scanning of docs after loan disbursement.
- Post disbursement docs updating and scanning.
- Processing of General insurance, Life insurance and WCL.
- Handling the cash management system which includes scroll updating maintaining key movement register as a cashier.
- Remittance entry for depositing cash to CMS and for cash deposited by Rural centre at bank.
- System entry of the branch expense.
Quality Assurance Executive and Knowledge Base Spoc at Anjaybee Infotech (2010-11 – 2015-12)
- Call barging for quality check of agents.
- Provide feedback on the calls barged to improve customer experience.
- Online IVR Maker to identify issues and suggest changes in self-help options.
- KB (Knowledge Base) & SOP Trainer to train new batches on KB handling.
- Product Information updation in KB module.
- ID Management (creation & Deletion of IDs) as per company requirement & policy.
Customer Care & Mini QRC Executive at Anjaybee Infotech (2009-03 – 2010-11)
- Handling Calls (Inbound) regarding customer queries and complaints.
- Resolving customer issues from back end.
