Senthil Kumar

A competent professional with over 20 years of experience (inclusive of 17+ years of entrepreneurial exposure) in: Sales and Client Support Business Development Client Relationship Management Brand Management Team Management Risk Management Training & Development Operations Management Liaison & Coordination. Presently associated with GI TECHNOLOGY PRIVATE LIMITED (Chennai) as Deputy Manager (Dept. Operations).

A strategist cum implementer with recognized proficiency in spearheading sales team & customers operations/ business development with an aim to accomplish desired plans and targeted goals successfully. Overall responsible for operations related and projects planning on-boarding/Reconciliation and sales team/customers queries with team Handled and supporting customers/sales on timeframe. Skilled in developing relationships with key decision-makers in target organizations for revenues/income.

Handled travel based/banking related (Fastag) products and taken care of Prepaid Payment Instrument Licence (Approved By Reserve Bank of India) / Risk management related projects/Queries and solutions. An effective communicator with excellent relationship building & interpersonal skills; strong analytical, problem solving and organizational abilities.

Deputy Manager Operations - GI TECHNOLOGY PRIVATE LIMITED (WIRE CARD INDIA Pvt Ltd subsidiary) - Chennai

(2018-08)

• Co-ordinating with Distributors/Entities/Sales&SupportTeam/Customers(Agents) for Seamless Core Operational related process.
• Handled the Core Operational team with Team Leader/Senior executives /Executives with 24/7 support team for the end to end process with seamless and on time product solution delivery to Sales Team/Customers/Channel Partners/Customer Support Teams.
• Handled payments and invoice related process and queries with Vendors /Finance/Entities.
• Budgeting of annual/monthly/weekly and financial years stocks/revenues/cost to company/team analysis and the Progress.
• Handled Core operations & responsibility for On-boarding Agents/Renewals/Replacements/Deactivation/Refund and Overall Operational BackendSupport for Travel based Train e-Ticketing & Tourism (B2B/B2C) Web Service and Internet Café Scheme product as Authorized Principal Service Provider(PSP) to IRCTC (M/s.INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD A Govt of India enterprises).
• Handled Banking Projects Related to Domestic Money Remittance (DMR/DMT) On-boarding and Supporting Core operations as (BC)Business Correspondence with Yes Bank LTD/DCB BANK/ICICI BANK/RBL BANK and RBI Authorized License Holder PPI (Prepaid Payment Instrument) Product Name I-Cashcard.
• Handled International Money Remittance on-boarding process with UA Money Exchange/Ria and Forex Money Exchange for Wirecard Forex Pvt Ltd to Wirecard India Pvt Ltd.
• Handling Team for Fastag Product Backend Complaints/Chargeback and Operational Process /Support to (1033)NHAI and Re-conciliation to Banks Indian Overseas Bank/KarurVysyaBank/Bank of Maharashtra/Indian Highway Management Company Limited (IHMCL) /AU Small Financial Bank and Indusind Bank and SMS configuration.
• Managing and responsible for Payments related/stocks/reports/invoices/reconciliations/Chargeback and Refunds.
• Handled Payment Gateways reconciliation and refund process for IRCTC B2B/B2C ,techprocess/ebs/ccavenue/billdesk/zapay/metro infra/payso/Razorpay and queries.
• As the G I TECHNOLOGY Private Limited is Prepaid Payment Instrument License Holder PPI (NBFC) (RBI Authorized Licensed regulatory entity) (Product ICASHCARD with domestic money remittance products (B2B/B2C) & Goods & services) Handled and taking care of RBI related reports like Complaint Management System/Centralized Public Grievance Redress And Monitoring System/financial intelligence unit (FIU)/risk management system fraudulent and suspicious transactions monitoring/and reporting and queries f
• Handled Core responsibility for Risk Management process as Chargeback/Dispute from Bank/Fraudulent Dispute from Bank/CyberCrime Police/Dispute raised against Company/Unauthorized Transaction Report from Bank/Unauthorized Transaction Alert from Authorities/Unauthorized Transaction Alert/Unauthorized Transaction Alert from Customer/Online Illegal Fraudulent Transactions (Received from Cybercrime)/Retrieval Request Alert/Unauthorized Transaction Request Received from Direct Customer/Pre-Arbitration
• Submitting Audit Reports for financial Years pertain to products along with Committee Minutes of Meeting for Fraud/Risk/Kyc.
• Analysing & implementing as per RBI Master Guidelines/Partners/Business Correspondence/Channel Partners Guidelines in systems.
• Handled Daily and Monthly Report to RBI as per RBI guideline format.
• Monitoring team members working progress daily /monthly/yearly reports and motivating for quick prompt and quality delivery and Products income/revenues and implementing promotional activity to customers for increasing revenues/sales.
• Ensuring the On time seamless delivery as per TAT.
• Handled Capital Float Loan backend on boarding process.
• Handled FedEx Courier on-boarding backend process.
• Handled Citi bank POS machine KYC on-boarding service process for Wirecard India.
• Reporting to Vice President/Senior Project Manager.
• Handled Team Members Daily/Monthly Attendance and Daily/Monthly Performance Reports.
• Handling IOB Fastag dispatching and ensuring Delivery to customers and Bank Branches.
• Handling Sales Team for IRCTC Registration On-boarding/Renewal and Achieving Revenue Target.

Deputy Manager Operations - HERMES I TICKETS PRIVATE LIMITED - Chennai

(2016-03 - 2018-07)

Group of GI Retails Private Limited

Deputy Manager Operations - GI TECHNOLOGY PRIVATE LIMITED (WIRE CARD INDIA Pvt Ltd subsidiary) - Chennai

(2010-02 - 2016-02)

Group of GI Retails Private Limited

Customer Support Service Engineer - HERMES I TICKETS PVT.LTD - New Delhi

(2008-05 - 2010-02)

• Introduced Payment Gateway Page Product in IRCTC B2C ICS Payment Gateway Page for Payment Gateway Revenue.
• Channel Partners: Yes Bank/DCB Bank/RBL Bank/ICICI Bank/Wirecard Forex/UA Money Exchange/Ria Money Exchange for DMT/DMR.
• Regulatory Entity to RBI (Reserve Bank of India) for Authorized PPI License.
• API Partner and Authorized Principal Service Provider to M/s. Indian Railway Catering & Tourism Corporation Limited.
• Partner for Digital Certificate Signature: e-Mudhra (licensed Certifying Authority (CA) of India issuing digital signature certificates)
• Payment Gateway Partners: Techprocess/Billdesk/Ccavenue/Ebs/Razorpay/PayU
• Handling Contract/License Renewals /Agent Wallet Top-up Process.
• Handled (24/7) KYC Verification Team/Risk/Suspicious Transactions Verification Team/ Customer support Team.
• Analysing non transaction/renewal agents and resolving the issues and increasing transactions volumes for more revenues.
• Awarded as best employee certificate of excellence for outstanding contribution during 2018-2019.
• India's Leading e-Ticketing Principal Service Provider (PSP) for B2C and B2B of IRCTC.
• India's largest wallet based domestic money Remittance Company Domestic Money Remittance Business / Prepaid Payment Instrument (PPI – ICASHCARD) approved by RBI.
• Highest transaction volumes in domestic money remittance product and Train e-Ticketing Booking.
• Installation and Trouble Shooting desktop Travel Package Application based Software Product (The Smartshop/Ease – Ticket/Hermes Bus) & digital signature certificate in Customer site and Customer Support.
• Handled Overall North RegionOperational Related Process for Travel Package Software Registered Agents/Distributors/Clients and to sales and support team related to Airlines (Domestic and International),Train,Bus/Hotel/Utility Services/Mobile Recharge Etc.
• Followed up with the Chennai Head Office officials to ensure timely solutions and delivery to customers/sales team
• Handled of systems/network/assets/Office administration related and helpdesk trouble shooting and maintenance
• Self-involved in Sales Team Appointments/product launching and promotional activities in north india.
• Handlednorth region customer care support team in New Delhi.
• Handled 20 distributors along with more than 3000+ on-boarded agents overall product queries/support
• Good relationship with distributors and with agents by visiting directly in customer premises weekly/monthly.
• Analysing zero volume agents product wise and resolving the issues and increasing transactions for further revenues.
• Handled and responsible for agents funds for wallet topups.
• Daily reporting to regional head
• Direct Co-ordination with IRCTC New Delhi for IRCTC Authorization to Pan India Agents
• Highest On boarded Nos. of Agents with High Transaction Volume in Overall Regions within Six Month of Product Launched.

Customer Support Service Engineer - GI TERMINAL I TECH PVT LTD - New Delhi

(2007-08 - 2008-04)

• Installation and Trouble Shooting desktop Travel Package Application based Software Product (The Smartshop/Ease – Ticket/Hermes Bus) & digital signature certificate in Customer site and Customer Support.
• Installation of system/network
• Troubleshooting and supports to customers
• Daily reporting to regional manager

Customer Support Service Engineer - Omni A-GATE PRIVATE LIMITED - Chennai

(2005-09 - 2007-06)

• Servicing and supporting Electricity board EB meters in South India
• Manufacturing/Calibrating/Program installation in EB meters
• Coil Productions/Quality Checking

Technical Apprenticeship Trainee in Production Department - Sree Vishnu Electronics Private Limited - Chennai

(2004-09 - 2005-09)

• Coil Productions/Quality Checking
• Involved in production increasing team and achieved good production
• Daily reporting to supervisor

Customer Support Engineer - PARTEL Authorized Dealer TATA TELECOM - Chennai

(2004-06 - 2004-09)

• Installation and trouble shooting and support to customer related to TATA Teleservice product
• Daily reporting to manager.

Bachelor of Business Administration (B.B.A) - Business Administration - ANNAMALAI UNIVERSITY (2015-01 - 2015-01)

Diploma in Electronics and Communication Engineering - Electronics and Communication Engineering - SHRI V.RAMAKRISHNA POLYTECHNIC COLLEGE (2004-01 - 2004-01)