Sepali Sangoi
Data Analyst · Business Process Analysis · Data Accuracy · SQL · Power BI · Excel
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About
Detail-oriented Data Analyst with 1+ year of experience in business process analysis, data validation, and quality assurance within a fast-paced fintech environment. Skilled in identifying data inconsistencies, conducting root cause analysis, and translating business requirements into structured reporting frameworks using SQL, Python, Excel, and Power BI. Demonstrates strong attention to detail, analytical thinking, and a diligent approach to operational reporting and cross-functional collaboration.
Eager to apply data accuracy and process documentation skills to drive operational excellence.
Experience
AML & KYC Analyst – Data & Risk Analytics at Teleperformance (2025-10 – Present)
Client: Revolut
- Gathered and documented business requirements from Compliance, Operations, and Product stakeholders, translating regulatory and operational needs into structured data workflows and reporting frameworks.
- Conducted thorough analysis of 500+ daily transactional records to identify root causes of data anomalies, recommending and implementing process improvements that reduced case resolution time by 30%.
- Collaborated with cross-functional teams to track project progress, maintain accurate data records, and deliver daily and weekly KPI reports ensuring data accuracy and alignment with business objectives.
Customer Support Analyst — International Blended Process at TaskUs (2025-03 – 2025-10)
- Participated in requirement-gathering sessions with team leads to identify recurring customer pain points, documenting findings and recommending process improvements that reduced repeat contacts.
- Assisted in creating process flows and reports tracking key operational metrics (CSAT, FCR, AHT) using Excel, supporting team decision-making with accurate and timely business documentation.
- Collaborated with stakeholders across operations and quality teams to analyse existing workflows, identify inefficiencies, and contribute to structured project delivery under tight deadlines.
Education
MBA in Business Analytics – Devi Ahilya Vishwavidyalaya (DAVV) (2023-07 – 2025-05)
Bachelor of Commerce in B.Com – Barkatullah University (2020-06 – 2023-05)
