Seshadri S

Completed 3 months internship in Desktop Support, Server Administration, Microsoft 365, Active Directory, and End-User Support. Skilled in troubleshooting hardware, software, network, and email-related issues in enterprise environments. Experienced in handling L1 technical support, remote troubleshooting, asset management, user administration, and Windows server operations.

Technical Support Engineer at GPTekPro (2026-03 – 2026-05)

• Delivered L1 technical support for desktops, laptops, printers, Office 365, VPN, and enterprise applications.
• Resolved technical incidents through phone, email, and ServiceNow ticketing system while adhering to SLA standards.
• Managed Microsoft 365 user accounts, license assignments, password resets, MFA configuration, and mailbox access.
• Supported Outlook, Exchange Online, and including sync failures, shared mailbox access, and email delivery problems.
• Performed Active Directory administration including user creation, modification, deactivation, and group policy updates.
• Provided remote troubleshooting support using TeamViewer, AnyDesk, and Remote Desktop tools.
• Installed and configured operating systems, applications, drivers, and endpoint devices.
• Supported Windows OS environments with patch management and driver troubleshooting.
• Assisted in Windows OS deployment using WDS.
• Monitored server health, backups, logs, and performance under L2 support operations.
• Maintained IT asset inventory, hardware lifecycle records, warranty tracking, and procurement documentation.

Bachelor of Engineering in E.C.E – Kongunadu College of Engineering (2026)

HSC – Sri Vidhya Bharati Matric Hr Sec School (2022)

CBSE – Sri Vidya Mandir Hr Sec School (2020)