Shabari Dharan

To seek a challenging and growth-oriented job where I can enhance my skills, develop my creativity, put my maximum effort into the job assigned, and take an active part in the company's development. Work to the best of my capabilities for the growth of the organization with utmost sincerity and dedication, and put to use my knowledge through challenging jobs.

Digital Video Calling MIS Reporting & Sales Operation Management - PMJ JEWELS

(2022-01 - 2026-06)

• Prepared daily, weekly, and monthly MIS reports to monitor sales performance and business metrics.
• Managed customized jewelry orders, ensuring timely delivery and optimal customer satisfaction.
• Managed lead allocation, order tracking, and follow-up with internal departments to ensure smooth sales operations.
• Coordinated with the photoshoot team to schedule jewelry photoshoots and produce creative product videos twice a week for customer sharing and WhatsApp status updates to support lead generation.
• Handled billing and financial transactions and coordinated USA sales and shipments.
• Collaborated with the marketing team to ensure timely product deliveries, home visits, and payment collection.
• Maintained accurate data records in Excel, supporting efficient decision-making processes.
• Assisted with jewelry repair services, maintaining detailed logs for future reference.

Warehouse Manager - Agarwal Packers & Movers Ltd for 8 months

• Addressed customer inquiries and resolved issues via phone and email, ensuring smooth communication.
• Generated service quotations, followed up for approvals, and managed outstanding payment collections.
• Coordinated internal logistics for efficient shifting of household goods.
• Oversaw warehouse operations, ensuring compliance with safety standards and operational protocols.

Business Conversation Executive - DRS Group for 6 years

• Provided exceptional customer service by resolving queries and issues over the phone.
• Established and maintained strong communication channels with branch offices.
• Successfully converted potential leads into business opportunities through effective communication.
• Collaborated with team members to enhance business development strategies and improve client satisfaction.

Intermediate - Delhi board of secondary and senior secondary education

S.S.C - P.V.S INTEGRAL HIGH SCHOOL