Shafla Op

MBA graduate specializing in Human Resources and Marketing with experience as an Assistant Sales Manager, leading branch operations, team coordination, customer relationship management, and administrative functions. Skilled in achieving business targets, supervising teams, coordinating recruitment-related activities, and maintaining operational efficiency. Proficient in communication, problem-solving, documentation, and MS Excel.

Seeking an opportunity to contribute to organizational growth in HR, administration, operations, or business development while continuing to develop professionally.

ASSISTANT SALES MANAGER - Magnus institute of technology

(2026-04 - 2026-06)

• Managed daily branch operations and ensured achievement of admission and revenue targets.
• Led and monitored the performance of telecallers, incharges, and support staff.
• Conducted staff training, performance reviews, and target-setting sessions.
• Managed student inquiries, registrations, and documentation processes.
• Maintained strong relationships with students, parents, and external stakeholders.

ADMINISTRATOR - Duxbed Innovations

(2026-02 - 2026-03)

• Managed administrative duties including documentation, data entry, record maintenance, and office coordination.
• Support recruitment activities by coordinating with candidates, scheduling interviews, and sharing job descriptions.
• Maintain call follow-ups, communication records, and office reports for management review.
• Coordinate with internal departments to ensure smooth daily operations.
• Assist management with scheduling meetings, maintaining files, and organizing office records.
• Maintain professional communication with clients, vendors, and team members.

INTERN - PIZZA RICOTTA

(2024-04 - 2024-04)

Field sales and customer service

• Coordinated with a Energetic team.
• Manage software, Time Management & Organization.
• Dealing with customer's, hospitality services and Marketing.
• Gaining valuable insights into the restaurant business.
• Problem-solving and Patience.

BEST MANAGEMENT TEAM HEAD - JEMECE INTERNATIONAL MANAGEMENT FEST, UNIVERSITY OF CALICUT

(2024 - 2024)

• Successfully Organized and coordinated the “Best Management Team” event at the college management fest.
• Managed event planning, scheduling and smooth execution of rounds with high participation.
• Coordinated with judges, participants and volunteers ensuring fairness and professionalism.
• Demonstrated leadership, time management and problem-solving skills under tight deadlines.

Masters of Business Administration - HR and Marketing - Dr.

John Mathai

Centre, School of Management studies, University of Calicut (2023 - 2025)

Bachelor of Business Administration - Finance - PTM GOVT College, perinthalmanna, University of Calicut (2020 - 2023)

Higher Secondary - Commerce - PHSS, Pandallure (2018 - 2020)