Shahid Iqbal

Production Support L2 Engineer with 5+ years of experience in banking and enterprise applications. Expertise in SQL, Linux, incident management, and root cause analysis. Proven track record in resolving P1/P2 incidents, ensuring SLA compliance, and maintaining 99.9% system uptime.

Production Support L2 Engineer - Adiel Technologies Pvt Ltd - Chennai

(2021-01)

• Handled critical P1/P2 incidents in 24x7 production environment
• Performed RCA and reduced recurring issues by 30%
• Wrote complex SQL queries for troubleshooting and validation
• Analyzed logs using Linux to identify system issues
• Monitored and fixed batch job failures
• Coordinated with L3 and infra teams for faster resolution
• Managed tickets via ServiceNow and JIRA
• Supported deployments and release activities

Bachelor of Engineering - Electronics & Telecommunication

Master of Technology - Power System