Shaik Muskan

Seeking an opportunity to explore career options and enhance my skills as a motivated and fast learner. Eager to enhance my acquired knowledge and abilities in a challenging and dynamic work environment that encourages growth and continuous learning.

Service Planner - Rentokil PCI Company

(2025-01 - 2026-01)

Service Planner is responsible for end-to-end service planning. Maintained data accuracy, monitored system usage and productivity, and coordinated effectively with cross-functional teams. Coordinated with cross-functional teams to ensure smooth and timely service delivery. Worked as part of a cross-functional team, involving collaboration across multiple departments. Collaboration with the internal team and external stakeholders.

• Develop proficiency in company software (iCABS, SCP, etc.)
• Achieved 100% active system usage and maintained over 95% adoption of Service Companion (SCP) through effective utilization of iCABS and related tools
• Supported digital transformation initiatives and ensured accuracy of consumption, TOS, and service data
• Ensured 100% accurate documentation and strict adherence to the ticket-based callout process, improving service efficiency
• Efficiently managed daily, weekly, and monthly service schedules for technicians across contracts, ensuring timely service delivery
• Managed service operations including jobbing, renewals, and complaint resolution
• Resolved service stop and contract termination issues promptly, ensuring smooth process handling and customer satisfaction
• Monitored and analyzed technician performance through productivity, efficiency, and service delivery KPIs to drive operational improvements
• Managed and reported SOS metrics (including like GSS 90% SOS 98%) on a daily, weekly, and monthly basis, ensuring accurate tracking and performance monitoring
• Managed technician routing, slot availability, and routine scheduling in coordination with Sales and Operations teams to enhance service efficiency
• Ensured leave planning and service continuity without disruption
• Reduced service backlog and improved on-time delivery
• Ensured high data accuracy and reporting efficiency
• Liaised with Sales, Operations, and IT teams
• Handled onboarding, device issues, and escalations

B.Sc (Hons) - Agriculture - Bhartiya Engineering Science and Technology University (2025-01)

Intermediate +2 - Sri Chaitanya Junior College, Kurnool (2020-01)

SSC - AV.R EIM High School (2018-01)