Shaik Samiya

Detail-oriented Operations Specialist with hands-on Amazon experience in investigation case management, SLA adherence, KPI monitoring, root cause analysis, and cross-functional escalation handling. Adept at working in high-volume, time-sensitive environments with a strong focus on process compliance, data accuracy, and continuous improvement. Actively seeking Transportation Specialist, Operations Analyst, Supply Chain Coordinator, and logistics-focused corporate roles.

Investigation Associate at Amazon (2024-11 – 2025-04)

• Resolved high-volume seller account and transaction discrepancies within SLA and quality benchmarks in a performance-driven operations environment.
• Conducted Root Cause Analysis (RCA) on flagged orders and account exceptions; documented insights and managed escalations through defined workflows.
• Monitored KPIs (productivity, quality, case resolution) and collaborated with cross-functional teams (Seller Support, Finance, Risk & Compliance) to drive efficient case closure.

Computer Operator & Teacher at Sri Chaitanya English Medium School (2024-02 – 2024-05)

• Managed basic computer operations and supported school administrative tasks.
• Taught fundamental computer skills and assisted students with practical sessions.
• Maintained student records and ensured smooth day-to-day lab activities.

Salesforce Developer Intern at Smart Internz (2024-06 – 2024-08)

• Customized Salesforce objects and basic Apex components to support CRM workflows.

B.Sc. in Computer Science – St. Joseph's Degree College, Kurnool (2024)