Shaik Sarfraz

I am a Professional with over 5 years of experience in M365 messaging administration, skilled in quickly identifying and resolving technical issues. Proven track record of maintaining a results-oriented focus while Supporting business operations. Strong organizational skills combined with effective communication and problem-solving abilities. Committed to delivering high-quality outcomes and ensuring operational efficiency.

Specialist - HCLTech

(2020-12)

• Administered Azure AD Connect synchronization between on-premises Active Directory and Azure AD, ensuring seamless identity management and secure single sign-on (SSO) for enterprise applications.
• Proactively assessed system health using Performance Monitor, Event Viewer, and Test-Mail flow cmdlets, identifying and resolving potential issues before they impacted operations.
• Optimized resource utilization by implementing mailbox limits and enhancing retention policies, resulting in improved storage efficiency and compliance.
• Strengthened email security by managing access control lists for internal and external mail gateways, ensuring secure and reliable communication.
• Mentored and guided junior Exchange administrators, elevating team efficiency and service delivery standards.
• Delivered responsive end-user support for email challenges, achieving swift resolution and high user satisfaction scores.
• Enhanced server performance through continuous monitoring, tuning, and adjustment of Exchange servers, reducing downtime and improving reliability.
• Ensured compliance with organizational policies by coordinating message tracking logs, maintaining documentation, enabling e-discovery searches, and enforcing litigation holds.
• Collaborated with cross-functional IT teams to strengthen overall infrastructure resilience and operational efficiency
• Configured and managed OneDrive for Business to optimize file sharing, backup, and collaboration, improving productivity and reducing data loss incidents.
• Implemented and supported SharePoint Online solutions, enabling efficient document management, workflow automation, and team collaboration across departments.
• Strengthened hybrid cloud infrastructure by integrating Azure AD, Exchange Online, and SharePoint services, delivering a unified and secure collaboration environment.

B.Sc - Design & Computing - Birla Institute of Technology and Science, Pilani