Sruthi Bonala

Result-oriented, conscientious individual with 4+ years of experience, strong communication and relationship-building skills. Adept at working under pressure, multitasking, and achieving goals within tight deadlines. Seeking an opportunity to contribute my expertise and grow within a dynamic organization.

Exchange Engineer at Cloud4C Services Limited (2024-09 – Present)

• Administer Exchange Online environments including mail flow, transport rules, shared mailboxes, and distribution groups
• Troubleshoot hybrid Exchange and directory syncronization issues ensuring seamless email delivery
• Manage mailbox provisioning, migrations, retention policies, and compliance configurations
• Handle L2/L3 escalations providing root cause analysis and permanent fixes and worked with 11 clients
• Monitor service health dashboards and security alerts to proactively mitigate risks
• Managed SharePoint Online sharing links and permissions to support secure document collaboration across teams
• Provisioned OneDrive access for employees and coordinated storage upgrades to ensure reliable file access
• Mentor L0/L1 engineers and support internal knowledge transfer initiatives
• M365 Tenant Security Assessment for few tenants
• Recognized via multiple client appreciation emails

M365 Support Engineer at LTI Mindtree (2021-12 – 2024-03)

• Supported Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, and Azure AD
• Performed Office 365 deployments, migrations, upgrades, and integrations
• Delivered advanced troubleshooting through tenant configuration and service health analysis
• Created SOPs, technical documentation, and knowledge base articles
• Collaborated with cross-functional teams to resolve high-impact incidents
• Conducted user enablement sessions to improve M365 adoption
• Responsible for managing a relationship with customers including thoroughly documenting case work, driving the quickest resolution possible to the customers issues

Bachelors of Technology – Priyadarshini Institute of Science and Technology for women (2017 – 2021)