Shaikh Rafique
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About
Hardworking
Honestly
Discipline
Experience
Experience
- EXPOSURE:
Company Name : Wal-Mart India pvt ltd (Best Price)
Location : Hyderabad.
Position Title : Floor Associate
Date of joined: Aug, 2016 - Till date
Job Responsibility: Food department (currently)
- Great and serving customers, dealing with customers queries and complaints.
- Helping with special promotion and offer.
- Taking online order stock and maintaining Stock report, Expiry tracker, MRP Issue and Monthly Sale report.
- Preparing roaster and Attendance sheet of promoter.
Job Responsibility: Membership desk.
- Making a Membership card for member who carrying buinesslicence like vat, trade, food, labour etc.
- Prepare daily report like New Application, Renewal, Addon, and Lost card tracker.
- Making Telecalling entries and DSR entries (daily sale report)
- EXPOSURE:
Company Name : United Health Group
Location : Hyderabad.
Industry : Health Care /B.P.O
Position Title : Process Associate (contractual)
Payroll : Artech info systems pvt ltd.
Date of joined: Feb, 2015 – Nov, 2015.
Job Responsibility
- Designing health care plans for 2016 implementation.
- Responsible to handle different Federal govt templates like Plan Benefit and Drug (RX) Templates.
- Participating in on-shore Training.
- Rework on existing Plan Benefits Templates as per new updates.
- Ensure that work should be done on TAT.
- EXPOSURE:
Company Name : United Health Group
Location : Hyderabad.
Industry : Health Care /B.P.O
Position Title : Quality Auditor (contractual)
Payroll : Magna InfoTech
Date of joined: July, 2014 – Nov, 2014.
Job Responsibility
- Being a QA auditor got trained on four different work types in Enrolment Process.
- Assigned as Quality Support for (lep) late enrollment penalty.
- Meeting productivity and quality levels according to set targets
- Initial Hours Providing the Floor Support.
- We have to clarifying the doubts, so that processor should get 100% quality & reduce the error.
- Proficient in Maintaining Proper Quality Standards.
- Auditing reviews to check accuracy and provide feedback to the new hires on their day to day during training phase
- EXPOSURE:
Company Name : United Health Group
Location : Hyderabad.
Industry : Health Care /B.P.O
Position Title : Claim Associate (contractual)
Payroll : ITC InfoTech.
Date of joined: sept, 2013 – Feb 2014
Job Responsibility
- Installing the groups and employees.
- Pend the groups
- Generate the install summary
- Generate a policy number and issue the Welcome Letter to the groups.
- EXPOSURE:
Company Name : Vertex customer solution pvt ltd.
Location : Hyderabad.
Industry : B.P.O
Position Title : Business Associate
Date of joined: Jan 2012- March 2013.
JOB PROFILE: -
Process Name: - Wireless Gsm & Cdma (Inbound process)
- Provide information to customer on new prepaid connection & Sim Activation.
- On customer request Activate & Deactivate features on mobile like Caller tune, Missed call alert etc.
- Solved network related problems.
- Give Recharge information about full talk time offer & SMS offer.
- Activate and Deactivate GPRS service & mobile net plan Subscriptions option on the mobile.
Education
- Bachelor of Commerce (computers), Completed from Mumbai University.
