Senior Project Manager / Product Specialist at Digiture (2023-06 – 2025-11)
Promoted from Senior Project Manager to Product Specialist within 12 months
- Achieved 88% sprint delivery predictability across engineering, QA, integration, and business teams by establishing PMO governance rhythms, structured dependency tracking, and cross-functional alignment cadences.
- Revived a product stalled for 2+ years and restored full stakeholder confidence by restructuring delivery planning, reprioritising the backlog, and delivering a predictable release cadence within 12 sprints.
- Shaped the product scope and execution roadmap for an early-stage AI-based product by defining AI capabilities, facilitating technical alignment sessions, and translating business intent into sprint-ready program deliverables.
- Improved cloud infrastructure security and performance by translating compliance and business requirements into structured RAID logs, release cycles, and sprint plans — supporting 5 compliance milestones on schedule.
- Maintained alignment across 15-person cross-functional teams by facilitating delivery reviews, product demonstrations, and stakeholder updates that kept business and engineering consistently in sync.
Project & Program Consultant at PGH Consultancy (2024-12 – Present)
Boutique consultancy operated part-time alongside full-time employment at Digiture
- Delivered 3x improvement in client delivery outcomes within 90 days by designing customised PMO governance frameworks, RAID management practices, and sprint execution cadences tailored to each client's operational context.
- Reduced production defects by ~25% across 5 client engagements by conducting comprehensive delivery and workflow audits, surfacing execution gaps, and implementing structured risk and dependency management processes.
- Translated business objectives into actionable program roadmaps for 3 technology startups and SMEs by establishing delivery governance structures, milestone plans, and sprint-level accountability — restoring operational clarity within weeks of engagement.
- Supported scope and budgeting discussions for client engagements by aligning roadmap priorities to available capacity and flagging change risks early to prevent cost overruns and scope creep.
Senior Manager – IT Projects at Axis Bank (2022-12 – 2023-05)
- Delivered enterprise IT initiatives across digital banking platforms on schedule by coordinating internal technology teams, third-party vendors, and business stakeholders within strict regulatory and compliance timelines.
- Drove execution of a Secure DevOps migration program by managing RAID logs, tracking dependencies across Records Management and Banking Kiosk workstreams, and maintaining structured delivery reporting to senior stakeholders.
- Managed vendor coordination across branch banking systems by translating business requirements into execution plans and holding 2 vendors accountable to delivery milestones across a 6-month programme.
Project Manager at Digiture (2018-09 – 2022-11)
- Delivered two products end-to-end — including one greenfield build — by coordinating product, engineering, QA, and integration teams across the full delivery lifecycle, with zero missed major release commitments.
- Improved sprint execution consistency by driving Agile (Scrum) adoption across delivery teams, establishing backlog refinement rhythms and retrospective practices raising sprint delivery predictability to 83% within two quarters.
- Reduced recurring production defects by ~18% by implementing structured QA gates, mentoring development teams on coding standards, and establishing SOPs that improved team productivity by ~33%.
- Managed delivery planning, release strategy, and RAID tracking across 3 concurrent workstreams using Jira and ClickUp, maintaining full milestone visibility for product owners and business stakeholders.
- Established client onboarding and support SOPs that reduced average issue resolution time by 50% and enabled the team to scale client operations without proportional headcount growth.
Senior Platform Delivery / Senior Dotnet Developer at Fulcro (2017-10 – 2018-09)
- Reduced requirement ambiguity and downstream rework by leading direct client collaboration sessions to translate business requirements into scoped delivery plans across web and mobile platform projects.
- Owned the full delivery lifecycle — from requirement analysis through testing and deployment — for 5 client projects, building individual accountability for end-to-end project outcomes.
- Mentored 4 team members on delivery standards and best practices, shortening peer review cycles and improving overall release quality across the team.
Web Developer / Sr. Web Programmer at BCOD (2010-08 – 2017-10)
Web Developer / Sr. Web Programmer (Jul 2014 – Oct 2017)
- Bridged technical teams and business stakeholders across 12+ client engagements over 7 years by translating requirements into functional delivery plans — building the client management and execution discipline that underpins 15+ years of delivery track record.
