Shalini Baghwala

Ambitious and results-driven professional with 10+ years of experience in administration, executive support, customer service, and sales enablement. Experienced in supporting senior leadership, managing complex calendars and international travel, coordinating cross-functional stakeholders, and driving contract lifecycle activities. Strong expertise in documentation, compliance coordination, reporting, procurement, customer relationship management, and process improvement.

Known for proactive problem-solving, discretion, adaptability, clear communication, and delivering high-quality outcomes in fast-paced environments.

Sales Enablement Manager - Thales - Dubai

(2025-02)

• Lead full contract lifecycle management, ensuring alignment with organizational policies, commercial requirements, and compliance standards.
• Conduct contract review Kick-Off Meetings (KOM), establishing clarity on scope, timelines, responsibilities, and deliverables.
• Coordinate Sales, Finance, Legal, Compliance, and technical teams to obtain timely review and resolution of contract clauses and business requirements.
• Maintain accurate version control and documentation for contract drafts, approvals, amendments, and signed agreements, ensuring transparency and traceability.
• Participate in customer-facing discussions and support contract negotiations, clarifications, and issue resolution.
• Track contractual milestones including renewals, termination periods, end-of-life (EOL) requirements, and related actions.
• Drive amendments covering pricing changes, solution add-ons, and cloud migrations in collaboration with cross-functional owners.
• Ensure signed documents are archived accurately and maintained in an audit-ready format while continuously improving internal contract-management workflows.

Executive Assistant - Thales - Dubai

(2019-05 - 2025-01)

• Provided comprehensive executive and administrative support, managing complex calendars, meetings, event briefs, priorities, and competing requests.
• Coordinated international travel, flights, hotels, visas, itineraries, and supporting documentation for senior leadership.
• Prepared professional correspondence, memos, invoices, reports, presentations, and management documentation with strong attention to accuracy and confidentiality.
• Managed procurement activities including Purchase Orders, budget tracking, vendor communication, and follow-up on business requirements.
• Organized corporate conferences, internal events, training programs, and cross-department activities from planning through execution.
• Supported communication workflows across teams, ensuring timely dissemination of information, follow-ups, and accurate documentation.
• Maintained confidential records, databases, and document-management systems while ensuring easy retrieval and appropriate information control.

Customer Service Executive - Hertz (Al-Futtaim) - Dubai

(2018-01 - 2019-04)

• Delivered professional customer service by handling enquiries, requests, complaints, billing concerns, and service escalations.
• Managed dispute resolution involving billing issues and contract clarifications while maintaining positive customer relationships.
• Oversaw collections and payment follow-ups and shared Statements of Account (SOA) and financial reports with customers.
• Coordinated vehicle deliveries with logistics teams to support timely and efficient service execution.
• Analyzed accounts receivable and prepared collection forecasts for internal reporting and follow-up.
• Validated customer contracts and supporting documentation to ensure completeness and accuracy.

Customer Service Executive - Sharaf Trading - Dubai

(2011-12 - 2013-09)

• Managed daily customer service operations and ensured timely resolution of customer concerns and requests.
• Handled escalations, documentation, customer follow-ups, and issue resolution with professionalism.
• Monitored floor stock and product availability and coordinated replenishment schedules.
• Supported team coordination and front-end operations to maintain smooth day-to-day service delivery.

BBA - Sangai International University

Diploma - Hotel Management & Travel/Tourism - Frankfinn Institute

Diploma - Cabin Crew - Frankfinn Institute

Diploma - Computer Software Application (1999 - 2000)