Shanmugam N

Business Analyst with ~2+ years of experience in finance/AP, vendor management and E-Commerce domains. Strong in requirement gathering, user stories, and Agile (Scrum) execution. Skilled in process analysis, UAT coordination, and defect tracking.

Experience working with UI/UX, API integrations, and cross-functional teams. Effective communicator focused on delivering quality solutions and business value.

Process Executive at Cognizant Technology Solutions (2024-03 – Present)

• Analyzed legacy AP processes in IBM AS/400 and Excel-based systems to identify inefficiencies and support transformation to Oracle Fusion Cloud
• Conducted gap analysis across 100+ locations, identifying process bottlenecks and enabling reduction in invoice approval cycle from 5 days to 3 days
• Defined business rules and validation controls to address duplicate invoices and data inconsistencies during system transformation
• Designed KPIs and reporting mechanisms (Excel/SQL) to track process performance and reduce vendor escalations by 40%
• Facilitated stakeholder workshops, gathered requirements, and created SOPs to standardize AP processes for migration to Oracle

Bachelor of Commerce with Computer Applications in Commerce – Alagappa University (2019 – 2022)