Sharad Gupta

Results-oriented Program Manager with expertise in driving revenue and expanding market share across multiple cities. Skilled in building high-performing teams focused on achieving business objectives and increasing supply.

Experience includes sales and account management, business growth, and revenue generation.

Zonal Head || Program Manager at Zomato Limited (2023-09)

• Managing operations across 3 cities (Kanpur, Agra & Gwalior) as Program Manager, driving overall business performance and strategic growth.
• Spearheaded one of the largest market for Zomato, gained market share along with improvement in all revenue metrics
• Led a team & City for entire business growth.
• Consistently achieved 110% of monthly revenue targets through strategic planning and execution.
• Facilitated business expansion and revenue generation across the zone.
• Supervised scaled a portfolio generating 120L+ in upfront monthly revenue, ensuring consistent top-line performance.
• Led a team of 10 high-performing city managers and sales reps, fostering a data-first, outcome-oriented culture.
• Owned City P&L and created +ve impact QoQ.
• Executed multiple projects to enhance exclusivity, RMS, AOV, and ad's revenue.
• Drove MoM growth by selling B2B and B2C products including Ads, CRM, and Reserve for co-restaurant partners.
• Managed a diverse charge of charters including promos, ads, commission upsell projects, marketing campaigns, hygiene checks and growth initiatives.
• Successfully onboarded PO suppliers in key cities, boosting supply strength and ensuring product availability.
• Increased GMV consistently month-over-month through targeted acquisition strategies and strong partner engagement.
• Developed targeted marketing and branding strategies to strengthen Zomato market presence.
• Collaborated with teams across departments to develop effective strategies for executing programs.
• Facilitated regular team meetings to track progress and resolve issues during program execution.

Key Account Manager at Zomato Limited (2018-08 – 2023-09)

• Launched Zomato in Kanpur & acquired most of the key/legendary clients of the city.
• Led sales, merchant on-boarding activation, account management, and logistics operations. Launched revenue-generating products in the market post-02/2021, Lead, PnL, etc.).
• Handling the highest share of key clients of the city order volume wise considering the P/L of the city.
• Conducted extensive market research to gain insights into consumer behavior, enhancing brand image, and coordinated with internal and external stakeholders to ensure high-quality content in all campaigns.
• Analyzed demand and supply gaps in the city and developed targeted marketing plans to ensure market share.
• Led ongoing projects while overseeing a team of 12 in the city head's absence.
• Overseeing crisis communication by carefully drafting the content and ensuring on-time communication for the same.
• Deploying knowledge of content management to assist sales and marketing team in forming effective sales documents.
• Supervising the quality of collateral made by the creative team in accordance with branding guidelines.
• Identifying the problem and getting into the root cause & providing resolution/suggestions/improvement is my key interest.

Assistant Manager at Zomato Limited (2015-06 – 2018-08)

• Managed operations for ODM and grid, ensuring efficient coordination.
• Enhanced brand visibility and contributed to business revenue through creation and implementation of innovative programs.
• I Handled the team of 6 members which focuses on a two-fold pillar of maximum visibility for maximum order generation and minimum rejection through controlling an outlet's visibility.
• Data analytics on a city/zone/subzone level-Bucketing of outlets based reasons why they are off grid, outlet level off grid propensity and rejection analysis.
• Daily reporting to city and country heads comparing visibility, off grid to on grid TAT and city level areas for improvement.
• Served as the main contact for internal teams business to gather insights about data needs.
• Planned resource availability for peak periods, managing a team of 12-15 agents to support priority 2 and high page view merchants with device and order education.

Exp. Benefits Operation Analyst at Aon Hewitt (2011-07 – 2014-12)

• Provided HR solutions including pension and payroll services in the USA.
• Analyzed and resolved system issues and errors affecting user experience and operational efficiency due to system setup.
• Updates, issue resolution, year End Processing. Develops and maintains process documentation/guides.
• Collaborated with client Construction Unit during acceptance testing to understand client requirements for system setup and backend functionality.
• Implemented quality improvement measures, including quality audits, to enhance service delivery and customer satisfaction.
• Developed and maintained standard operating procedures (SOP), resulting in streamlined process documentation.

B.Com – C.S.J.M University (2007-03)

C.B.S.E – St. Joseph Sen Sec School (2004-03)