Shardul Pendharkar

Results-driven Tour Manager with 11+ years of hands-on experience leading domestic and international group tours across 30+ countries spanning Asia, Europe, Africa, and the Middle East. Expert in end-to-end travel operations, itinerary execution, vendor coordination, and delivering 5-star guest experiences. Proven track record of managing groups of 30–100+ passengers while maintaining zero-incident safety records and consistently exceeding client satisfaction benchmarks.

Trusted by Veena World one of India's leading tour operators with high-profile tours. Seeking a senior operations or group travel management role with a global travel brand.

Tour Manager - Veena World Pvt. Ltd. - Mumbai, India

(2015-04)

• Planned, coordinated, and led 100+ domestic and international escorted group tours from pre-departure briefing to post-tour feedback collection.
• Managed all on-ground logistics: accommodations, transportation, sightseeing, restaurant bookings, local guide coordination, visa compliance, and customs clearance.
• Acted as primary point of contact for 30–100+ guests per tour, resolving complaints, answering queries, and ensuring exceptional guest experiences throughout.
• Coordinated with hotels, airlines, coach operators, local DMCs, and activity providers across 30+ countries to ensure seamless service delivery.
• Conducted pre-departure orientation sessions and daily tour briefings for guests, demonstrating strong public speaking and communication skills.
• Handled travel emergencies including medical incidents, lost passports, missed flights, and natural disruptions with calm and efficiency.
• Maintained meticulous documentation: tour reports, expense reconciliation, vendor invoices, and post-tour feedback analysis.
• Consistently identified upselling opportunities for optional excursions and activities, contributing to ancillary revenue growth.
• Mentored junior tour escort staff on operational protocols, customer handling, and crisis response procedures.

MBA - Human Resources Development - D.Y. Patil Centre for Management & Research, Pune (2021)

B.Com - Commerce - Conquest College of Arts, Commerce & Computer Studies, Pune (2018)