Shashank Sharma

Detail-oriented finance, customer service, and media professional with B.Com background and hands-on experience across Accounts Payable, P2P processes, customer support, and media production. Skilled in Oracle ERP, SRP, Salesforce, and MS Office Suite. Returning to the workforce after a career break for health recovery, now fully fit and eager to contribute in AP or support roles. Adept at maintaining accuracy under deadlines, managing workflows, and resolving stakeholder queries.

Customer Service Executive — I - Energizer - Noida

• Handled inbound customer queries via voice/email for BPO process, ensuring first-call resolution and high CSAT
• Maintained accurate records of customer interactions in CRM and followed SOPs for issue escalation
• Achieved productivity and quality targets consistently while managing high call volumes

Accounts Payable Helpdesk - Genpact - Jaipur

• Managed end-to-end Procure-to-Pay (P2P) cycle including PO, invoice, and payment processing using Oracle ERP and SRP
• Handled vendor queries, invoice exceptions, and discrepancy resolution as part of AP Helpdesk support
• Ensured compliance with AP policies, validated 3-way matching, and maintained TAT for invoice processing

Senior Credit Officer - AU Small Finance Bank Pvt. Ltd. - Raipur

• Reviewed and processed loan requests, maintaining updated records of all applications and documentation
• Assessed clients' financial status and calculated financial ratios including credit scores and interest rates
• Evaluated creditworthiness, analyzed risks, and approved or rejected loan requests per policy

Project Coordinator (Finance & Procurement) - Bhagwati Constructions - Raipur

• Managed full procurement cycle: reviewed quality of purchased products, entered vendor/price/quantity details into internal databases
• Maintained updated records of purchased products, delivery information, and invoices for all projects
• Analyzed project budgets, tracked accounts payable entries, and reported variances to management

Assistant Producer - Sadhna News - Noida

• Assisted in planning, scripting, and coordinating daily news bulletins and special programs
• Managed guest coordination, research for stories, and on-floor production support
• Ensured timely delivery of content and maintained editorial standards

Intern - India News - Delhi

• Supported news desk operations including content research, news gathering, and script assistance
• Shadowed senior producers and reporters to understand broadcast workflows and editorial processes

Career Break — Health Recovery

Took time off to address a personal health matter. Now fully recovered and actively upskilling in Oracle ERP and MS Excel for AP workflows. Ready to return in a remote capacity.

M.Sc. - Electronic Media - Kushabhau Thakre J&MC; University

B.Com - Bachelor of Commerce - Agra University