Shashavali Shaikh

Dedicated retail and customer service professional with 6+ years of experience in airport retail operations, guest relations, sales, team leadership, inventory management, and cash handling. Currently leading a team of 8 employees in a high-volume international airport environment. Experienced in serving international guests, driving sales, resolving customer concerns, and maintaining exceptional service standards.

Seeking opportunities in Cruise Retail, Guest Services, Hospitality, Shore Excursions, Duty-Free Retail, and Food & Beverage operations.

Team Leader - Travel Retail Services Pvt Ltd

(2024-10)

• Lead and supervise a team of 8 employees in a fast-paced airport retail environment.
• Ensure excellent service standards for domestic and international travelers.
• Resolve guest complaints and customer escalations professionally.
• Train and coach team members to improve service quality and productivity.
• Support sales performance through customer engagement and upselling.

Team Leader - Paritran Fasttrademart Pvt Ltd

(2024-01 - 2024-10)

• Managed daily store operations and team performance.
• Maintained inventory accuracy and product availability.
• Assisted customers and ensured high service standards.

Customer Service Associate - Travel Retail Services Pvt Ltd

(2019-11 - 2023-07)

• Assisted domestic and international customers.
• Managed POS transactions and cash reconciliation.
• Supported inventory management and stock replenishment.
• Promoted products through effective upselling techniques.

12th Pass - Goa Board (2019)

10th Pass - Goa Board (2017)