Sheetal Sunariya

Operations and team-handling professional with 7 years of experience in retail and restaurant operations, including progression to Senior Team Member at Natural Ice Cream. Experienced in shift operations, customer service, employee training, brand standards, team coordination and achieving business targets. Seeking an office-based role in operations, administration, customer support or coordination.

Senior Team Member - Natural – Kamaths Natural Retail Pvt. Ltd. - New Delhi

(2017-06 - 2025-01)

• Managed day-to-day outlet operations during assigned shifts and ensured smooth service delivery.
• Handled team coordination and supported employee training, development and day-to-day performance.
• Implemented company service and brand standards to maintain consistent customer experience.
• Worked toward sales, operational and business targets and supported the team in achieving goals.
• Handled customer interactions and resolved routine service issues professionally.
• Worked across multiple Natural Ice Cream outlets in Delhi, adapting to different teams and operational requirements.

Bachelor's Degree - University of Delhi

Class 12 - CBSE Board, Delhi

Class 10 - CBSE Board, Delhi