J Jha

Dedicated and responsible BPO professional with experience in team leadership, team coordination, performance monitoring and customer-service operations. Able to support team members, manage targets and maintain smooth day-to-day operations.

Team Leader – BPO at Tamsgroup Pvt. Ltd.

• Managed and guided team members to achieve daily and monthly targets.
• Monitored team performance and supported resolution of work-related issues.
• Maintained productivity and quality standards.

Team Leader – BPO at OM Technology Pvt. Ltd.

• Handled day-to-day team operations and coordination.
• Assisted team members with customer and process-related issues.
• Monitored performance and supported achievement of assigned targets.

Graduation