Field Monetisation & Field Relationship Manager - NoBroker - South Bombay, Mumbai
(2024-12)
- Field Relationship Management: Manage field-level relationships and coordinate with property stakeholders to support smooth real estate transactions.
- Field Monetisation: Drive monetisation activities through effective field engagement, client interaction, and conversion-focused execution.
- Client & Stakeholder Coordination: Handle assigned responsibilities with professionalism, diligence, and adherence to company processes and policies.
- Business Execution: Work toward assigned targets and responsibilities while maintaining strong customer relationships and service standards.
Sales Executive - Kanakia Developers - Mumbai, India
(2023-02 - 2024-11)
- End-to-End Sales Management: Managed the complete real estate sales lifecycle, handling initial customer inquiries, pipeline development, and conducting detailed site visits to convert prospects into property buyers.
- Client Needs Mapping: Conducted consultations to understand prospective buyers' budgets, configurations (1 BHK / 2 BHK), and lifestyle requirements to deliver relevant pitches.
- Project Presentation & Value Advisory: Presented master layouts, project USPs, lifestyle amenities, and long-term asset value while guiding clients through sample flat tours.
- Negotiation & Trust Building: Maintained proactive client follow-ups, addressed commercial and timeline queries, and used structured negotiation techniques to build trust and close transactions.
Subject Matter Expert / Quality Analyst - Purplle.com - Ghatkopar, Mumbai
(2020-10 - 2023-01)
- Progressed through performance-based promotions from Executive to Subject Matter Expert (SME) and subsequently Quality Analyst.
- Conducted quality audits and monitored team performance across customer touchpoints to align operations with quality benchmarks.
- Mentored and trained onboarding team members, improved workflows, and supported process improvements that reduced grievance resolution turn-around-time (TAT).
- Resolved complex buyer and seller query escalations while maintaining compliance and sustainable resolution strategies.
Customer Service Executive (CSE) - eBay.in - Vashi, Mumbai
(2016-02 - 2019-09)
- Served as a high-tier point of contact for marketplace buyers and sellers, resolving high-volume daily queries under tight timelines.
- Handled escalated complaints and structured fair conflict resolutions within the parameters of eBay's Buyer Protection Program.
- Guided top-tier sellers on optimized product listings, marketplace visibility strategies, and platform updates to maximize sales velocity.
