Shekhar Kumar Chauhan

To work as a Service Manager in Customer Service Operations, utilizing my expertise and experience to streamline processes, improve service performance, and contribute to the growth of the organization. I seek an opportunity where I can acquire new knowledge, sharpen my skills, and apply my professional experience to achieve both organizational and individual goals. Result-oriented service professional with around 18 years of experience in Customer Service Operations, IT peripherals, Telecom, Consumer Durables, Home Appliances, Electronics, and Service Field Operations.

Experienced in Branch Administration, Business Development, and Service/Sales Channel Management, including management of large franchise and company-owned service teams.

Consumer Durable

Products, Big & Small Appliances, Fans, Kitchen Appliances, RO Systems, AC, Coolers, IT, Telecom, Electronics Equipment, and Service Support.

Area Service In-Charge at Royal Enterprises (2026-01 – Present)

Handling the Meerut (UP West) large franchise service team and sales operations for consumer durables and small & large kitchen/home appliances, including multi-brand products such as Hindware, Livpure, Faber, Sunshine, and Crompton.

Area Service Manager at Kent RO Systems (2024-09 – 2025-12)

Managed the Meerut-based (UP West) large franchise service team handling RO systems, consumer durable products, small appliances, and Kuhl fans.

Area Service In-Charge at Royal Enterprises (2023-06 – 2024-08)

Managed the Meerut (UP West) large franchise service team and sales operations for consumer durables and small & large kitchen/home appliances, including multi-brand products.

Area Service In-Charge at Livpure Pvt. Ltd. (2021-06 – 2023-05)

Handled the Haryana (Gurgaon and Faridabad) company-owned large service team/SF for RO, cooler, AC, and kitchen appliances including chimneys, cooktops, and HOBs.

Service In-Charge at Bajoria Entertainment Pvt. Ltd. (Kutchina) (2015-03 – 2021-02)

Handled the Delhi NCR and UP/Uttarakhand service branches with a large service team/SF for kitchen small and large appliances including chimneys, cooktops, HOBs, microwave ovens, mixer grinders, and RO systems.

Service Engineer at Intex Technologies India Ltd. (2008-04 – 2014-03)

Worked as a Service Engineer handling service operations across Bihar. Intex Technologies India Ltd. is an IT hardware, mobile phones, and electronics company headquartered in New Delhi.

10th Standard – BSEB, Patna (2003)

I.S.C. – Bihar Intermediate Council, Patna (2005)

Bachelor of Arts – Kumar Bhaskar Varman University, Assam (2014)

Advanced Diploma in Computer Hardware & Networking

Diploma in Electronics Trade – Gyan Jyoti Industrial & Vocational Training Centre, Alwar, Rajasthan

Diploma in Information Technology – International School of Business Management