Shekhar Vempati
ITSM Consultant
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About
I am a major incident manager along with problem management and change management
Experience
7+ years of experience in the field of ITIL Service
Management, Incident Management, Problem Management,
Change Management, CMDB service now configuration, Service
Delivery, Client servicing & Customer support.
Proficient business emergency management professional wellversed in providing timely leadership to resolve incidents.
Expert in gathering, analyzing and modeling data in order to enhance responses to future emergencies.
Advanced problem-solver with excellent planning, organizational and communication skills.
Expertise in managing multiple projects within Service
Management portfolio and achieving the KPI targets.
Having track record of success in reaching KPI goals while leading several projects within the Service Management spectrum.
Expertise in Major Incident Management (Driving technical
