Shenbaga Arasu

Dynamic and results-driven hospitality professional with 14 years of progressive experience in F&B operations, front office management, and team leadership. Diploma holder in Hotel Management with a strong track record of managing multi-outlet F&B departments, improving guest satisfaction, and driving revenue growth. Adept at international service standards, menu development, event coordination, and staff training.

Seeking a challenging hospitality role in Singapore's vibrant hotel industry.

F&B Manager at Gitanjali Group of Hotels (2015-06 – 2019-05)

• Oversaw daily operations of multiple F&B outlets, maintaining top-tier international service standards
• Developed 50+ unique menu items in collaboration with chefs, aligned with dietary trends and profitability goals
• Managed full employee lifecycle: recruitment, onboarding, training, scheduling, and performance review
• Monitored budgets, controlled inventory, minimized waste, and optimized department profitability
• Ensured strict compliance with health, food safety, and hygiene regulations
• Coordinated banquets, private events, and special functions with event planners and clients
• Built strong supplier and vendor relationships, negotiating favorable terms
• Implemented sales and marketing strategies, successfully driving F&B revenue growth
• Analyzed financial reports and delivered actionable insights to senior management

Supervisor – F&B at Gitanjali Group of Hotels (2013-02 – 2015-02)

• Supervised F&B department staff, coordinating workflows and upholding international service standards
• Orchestrated banquet functions and private events from setup to execution
• Enhanced guest experiences through proactive issue resolution and personalized service
• Improved team productivity and contributed to departmental profitability targets

Captain – F&B at Gitanjali Group of Hotels (2011-07 – 2013-01)

• Led restaurant and F&B service operations as Team Captain, ensuring seamless guest experiences
• Mentored junior team members in service techniques and hospitality standards

Front Office Assistant & Floor Supervisor at Kodai Heaven Resort (2021-03 – 2024-03)

• Managed front office operations: greeting guests, handling correspondence, scheduling, and data management
• Supervised floor operations, coordinating staff workflows and resolving guest complaints efficiently
• Maintained high standards of cleanliness, organization, and guest-facing presentation
• Supported inventory management, stocktaking, and ordering of operational supplies
• Demonstrated strong command of Microsoft Office, POS systems, and administrative tools

Trainee at Gitanjali Group of Hotels (2011-01 – 2011-06)

• Trained across all departments including kitchen, F&B service, housekeeping, and front office

Diploma in Hotel Management in Food Production & Food and Beverage Service – SVS Catering Institute (2007 – 2010)

Higher Secondary (12th Grade) – Tagore Vidhyalayam Higher Secondary School (2007 – 2007)

Secondary (10th Grade) – Mahatma Montessori Matriculation School (2005 – 2005)