Sherin Cs

I seek challenging opportunities where I can fully use my skills for the success of the organization & to ensure that products, services, or processes consistently meet or exceed predetermined quality standards

Customer care executive at Vertext limited (2016-12 – 2017-12)

• Collection executive in Airtel postaid process

Quality Analyst at Karvy digiconnect (2018-01 – 2019-07)

• Worked as collection executive for 6 month in Indiabulls PL sales & Collection process
• Then Promoted as QA to a sales process OneAssist-ICICI

Quality Analyst at Markets of one Limited (2019-09 – 2020-09)

• Worked as QA for sales process in Kalyan Matrimony process also supported in doing QC for IB & Chat process

Quality Specialist at Startek limited (2022-01 – 2023-07)

• Worked as a QC in Flipkart language translation process

Quality Analyst at Digitide solutions ltd (former Conneqt business solutions) (2023-08 – Present)

Working as QA for BFSI collection process (IDFC Bank)

• Business as usual Call audits to identify the areas to improve
• Perform analysis based business requirement
• Wekkly and monthly Quality reports
• Traning support when required
• Operational support - driving the team in achieving the athet by conducting different contests
• Conducting external calibration with clients

SSLC – St.Sebastains HSS Chennathalr (2010)

Higher secondary – St.Sebastians HSS Cheenthalar (2012)

Bachelor of Engineering – Veerammal engineering collage, Dindigul (2016)