Shikha Bahuguna

A dedicated healthcare operations professional currently pursuing an MBA in Operations, bringing a strong blend of practical experience and academic knowledge. Demonstrates expertise in managing patient-centric services, coordinating multidisciplinary teams, and improving operational efficiency. Eager to transition into a corporate role to further develop strategic, analytical, and managerial capabilities.

Senior Executive II at Rajiv Gandhi Cancer Institute & Research Centre (2015-01 – Present)

Oversee end-to-end patient service operations and manage operational excellence across multiple departments.

• Oversee end-to-end patient service operations across pediatric department, minor OT, daycare units, and inpatient wards
• Ensure seamless coordination between clinical, nursing, and administrative departments to enhance operational efficiency
• Manage patient flow, admission processes, and service delivery standards
• Handle patient grievances and ensure high levels of patient satisfaction through effective resolution mechanisms
• Monitor and maintain Turnaround Time (TAT) benchmarks across services
• Prepare and manage MIS reports, departmental analytics, and patient footfall data for decision-making
• Support process improvements and workflow optimization initiatives within hospital operations
• Assist in resource coordination and utilization across departments
• Contribute to quality and service excellence initiatives

Master of Business Administration (MBA) in Operations – D. Y. Patil University, Pune

Bachelor of Science (B.Sc.) in Chemistry – Hindu College, Moradabad (2013-01)