Shilpa Rishu

I have gained extensive 13 years of experience in Admission, Student Counseling and Team Management, I have strong communication, telecalling, lead generation, student counseling, persuasion, Student engagement skills, student relationship management, career guidance and coordinating the admission process. along with the ability to build rapport with students and parents. And guide them effectively in making educational decisions. I Started career as Career Advisor in 2013. and consistently progressed to Team Manager through strong performance and leadership.

In 2017 I was promoted to Senior Counselor. mentoring and managing junior counselors while consistently driving admissions through effective counseling, communication, and leadership with a proven ability to contribute to institutional growth and delivered outstanding student support.

Senior Counselor - ISM UNIV - Software Training Institute - Rajajinagar, Bangalore

(2017-01 - 2026-06)

• Counseled Students & parents about courses and the admission process through phone, online and face- to-face interactions.
• Guided students in choosing the right course and career path
• Handled website enquiry calls as well as inbound & outbound calls
• Converted Leads into sucessful admissions
• Managed the admission process and coordinated with different departments
• Handled and supported Junior counselors to improve their performance
• Consistently achieved my admission targets
• Built strong relationships with students and parents by providing timely support
• Coordinated with the training team by organizing student batches
• Responsible for maintaining Data reports, Admission reports and Batch records

Team Manager - ISM UNIV - Software Training Institute - Rajajinagar, Bangalore

(2014-08 - 2016-12)

• Experienced in telecalling and lead generation
• Experience in handling teams and monitoring their performance
• Regularly Follow-ups and support students throughout the admission process

Career Advisor - ISM UNIV - Software Training Institute - Rajajinagar, Bangalore

(2013-07 - 2014-07)

Diploma in Computer Science & Engg - Computer Science & Engineering - JSS Polytechnic for Women (2006)

SSLC - Govt. Girls High School (2000)