Shimna A V

IT Support Engineer with 3+ years of experience in application and technical support. Experienced in resolving user issues, managing tickets, and ensuring smooth system operations. Proficient in Windows environment, basic networking, and tool like Microsoft Office 365. Strong ability to handle user queries and deliver timely solutions.

Project Engineer / e-Governance Support Engineer - Nippon Data Systems Ltd

(2025-01)

• Provide IT and application support for government e-Governance and e-Office systems.
• Troubleshoot application, system, login, and network issues within SLA timelines.
• Support government employees with software usage, DSC installation, and email configuration.

IT Support & Test engineer - Velocis systems Pvt Ltd

(2023-01 - 2025-12)

• Supported e-Office applications for Kerala Government departments.
• Provided end-user training and technical assistance.
• Identified, reported, and supported defect resolution
• Installing Certificates (DSC) and creating official government email IDs
• Supporting applications for Agricultural Department, Govt. of Kerala

IT Support Executive - Brilliance Tech Lab Pvt.Ltd

(2018-01 - 2020-12)

• Provided hardware and software technical support
• Troubleshoot system, network, and application issues
• Installed and configured applications and updates

Assistant Professor - Kannur University

(2020-01 - 2021-12)

• Assisted professors with academic and departmental activities
• Taught undergraduate students
• Prepared academic materials and evaluated student performance

Master of Computer Application - Computer Application - MANGALORE UNIVERSITY (2013-01 - 2017-12)

Bachelor of Computer Science - Computer Science - KANNUR UNIVERSITY (2010-01 - 2013-12)