Shital Shelke

Healthcare operations professional with 9+ years of experience in managing clinical center operations, patient care coordination, and healthcare service delivery. Proven ability to oversee daily operations, coordinate with doctors and healthcare teams, manage patient services, and ensure high standards of care quality and compliance. Experienced in team leadership, patient engagement and operational efficiency within healthcare environments.

Skilled at building strong relationships with patients, consultants, and healthcare partners to enhance service delivery and patient outcomes.

Center Manager - Apollo Hospitals Pvt. Ltd. - Mumbai

(2019-07)

• Manage end-to-end clinic operations, ensuring smooth functioning of patient services and healthcare delivery.
• Coordinate with consultants, doctors, nurses, and support staff to ensure seamless patient care.
• Oversee patient scheduling, consultation flow, and treatment coordination for effective service delivery.
• Ensure high standards of patient care, safety, and service quality aligned with healthcare protocols and NABH guidelines.
• Supervise and guide clinic staff and operational teams, ensuring efficient workflow and service delivery.
• Monitor daily operational activities, documentation, and reporting for smooth center functioning.
• Support implementation of patient care programs and treatment adherence initiatives.
• Ensure compliance with clinical protocols, quality standards, and operational procedures.

Operations In charge Cum Dietician - Apollo Sugar Clinics Ltd - Vile Parle, Mumbai

(2016-01 - 2019-07)

• Assessed patients' disease conditions and prepared customized diet charts for diabetic patients to support effective dietary management.
• Promoted specialized company products and packages to diabetic patients, driving conversions and contributing to revenue growth.
• Handled medical billing and provided efficient customer support to ensure a smooth and positive patient experience.
• Planned, approved, and coordinated monthly marketing activities, including health camps and dietitian/doctor seminars, to enhance awareness, engagement, and participation in collaboration with cross-functional teams.
• Delivered exceptional customer service to patients, enhancing patient satisfaction (P-SAT) and contributing to improved Net Promoter Scores (NPS).
• Maintained accurate patient records in EMR and implemented and optimized patient pathways in accordance with company standards to improve operational efficiency and enhance the overall patient experience.
• Planned and executed initiatives to drive patient footfall at the clinic, contributing to increased revenue growth

Senior Nutritionist - Anjali Mukerjee's Health Total Pvt. Ltd - Mumbai

(2011-01 - 2016-04)

• Provided personalized nutritional counseling and lifestyle management plans for patients.
• Monitored patient health progress and treatment adherence, ensuring improved health outcomes.
• Coordinated with health professionals and wellness teams to deliver comprehensive care plans.
• Educated patients on disease management, nutrition therapy, and preventive healthcare.

MBA - Operations Management - NMIMS (2022-07 - 2024-09)

Post-Graduation - Dietetics - SNDT University (2010)

B.Sc. - Microbiology - K.J. Somaiya College (2009)