Shitij Iha

Operations and Hospitality Management professional with extensive experience in food & beverage operations, training, service excellence, and academic administration. Proven track record in operational planning, team leadership, process improvement, and hospitality training.

Centre Manager - Indian Hotel Academy

(2016-07)

• Develop, implement, and optimize operational processes and systems.
• Monitor daily operations and ensure smooth workflow.
• Identify efficiency improvements and cost-saving opportunities.
• Forecast operational requirements and allocate resources effectively.
• Implement best practices across departments.
• Ensure service quality standards are maintained.
• Conduct daily training sessions and staff briefings.

Assistant Manager – Food & Beverage - The Lodhi, New Delhi - New Delhi

(2011-03 - 2016-07)

Managed food & beverage operations while ensuring guest satisfaction and service excellence.

F&B Service Associate - Shangri-La Eros New Delhi - New Delhi

(2009-11 - 2011-03)

Delivered premium guest service and supported restaurant and banquet operations.

Food & Beverage Service Host - Galaxy Hotel

(2009-05 - 2009-10)

Provided guest-facing food and beverage services.

Master - Hotel Management - MAHGU (2021 - 2023)

B.Sc. - Hotel Management, Catering Technology & Tourism - Aura Institution (2006 - 2009)

Class XII - Commerce - Cambridge Foundation School, New Delhi (2006 - 2006)

Class X - Cambridge Foundation School (2004 - 2004)