Shiva Shankar

ITES Professional with 14 years' experience in BPO industry in the property and casualty insurance. Assisting in managing/managing teams and business ops. Training new resources. Assisting in hiring of new resources. Handling MIS activities. Exceptional skills in process level management, query resolution, daily business operations planning/target delivery, reporting.

Data Researcher III - S&P Capital IQ - Hyderabad

(2021-07 - 2023-05)

Project: General Transcription.

• Edited and proofread transcribed audio to ensure accuracy and clarity of text.
• Reviewed audio recordings and identified errors in transcription, such as missing or incorrect words.
• Made necessary corrections to text to improve readability and comprehension.
• Maintained high standards of quality control and attention to detail throughout the editing process.
• Used specialized software and tools to facilitate transcription and editing tasks.
• Continuously sought feedback and made improvements to processes and techniques to improve the quality of transcribed audio.

Process Associate - Cameo Corporate Services Limited - Chennai

(2020-09 - 2021-04)

Worked as a Process Associate in the insurance transcription department.

• Transcribed insurance-related audio recordings with a high level of accuracy and attention to detail.
• Edited and proofread transcriptions to ensure accuracy and completeness of information.
• Collaborated with team members to ensure consistency and quality across all transcription work.
• Utilized specialized software and tools to facilitate transcription and editing tasks.
• Completed assigned tasks within established timelines and met quality standards.
• Contributed to process improvement initiatives to enhance overall efficiency and productivity.
• Communicated effectively with team members and management to ensure smooth workflow and timely completion of tasks.

Senior Process Associate - Genpact India Pvt. Ltd. - Hyderabad

(2011-07 - 2020-02)

Project: Claims Transcription.

• Transcribing, proof reading/editing, auditing transcripts of recorded statements.
• Assisting in hiring of new associates, by conducting eligibility tests and correcting the same and forwarding the selected candidate's profile to senior management.
• Updating the team with client requirements and updates as and when required.
• Distribution of jobs.

MA - Public Administration - Kakatiya University, Warangal (2006)

BA - Arts - Kakatiya University, Warangal (2002)

10th - Hanamkonda (1993)