Shivam Davankar

Enterprise IT Infrastructure & Identity Management Specialist with hands-on expertise in Active Directory Administration, ManageEngine AD360 Suite, IT Service Management (ITSM), and BeyondTrust (PRA & RS). Proven experience in architecting UAT environments, implementing Role-Based Access Control (RBAC), automating user lifecycle management, and executing zero-downtime production upgrades within enterprise environments.

Systems Administrator at Tecpact Technologies (2024-02 – 2025-08)

• Designed and deployed a production-simulated UAT environment for ManageEngine AD360 replicating Active Directory schema.
• Administered ADManager Plus, ADAudit Plus, and ADSelfService Plus for centralized identity governance.
• Implemented secure RBAC frameworks ensuring compliance and controlled access delegation.
• Automated reporting, backups, and disaster recovery simulations aligned with enterprise IT standards.
• Led structured patch validation and production upgrades with minimal downtime.
• Customized SLAs, workflows, dashboards, and automation rules to enhance IT service efficiency.
• Performed patch testing and upgrade validation in UAT prior to deployment in the production environment.
• Performed system upgrades for BeyondTrust RS and PRA to enhance security and performance.
• Diagnosed and resolved end-user issues involving BeyondTrust RS and PRA systems to ensure service continuity.

Identity Management & ITSM Administrator at CDSL Ventures Ltd

• Managed end-to-end administration of enterprise AD360 and ServiceDesk Plus environments.
• Automated onboarding, delegation, access review & modification, and offboarding workflows & Templates.
• Configured ADAudit Plus for real-time privileged activity monitoring and audit compliance.
• Integrated ServiceDesk Plus with Active Directory for centralized authentication & role management.
• Conducted staged UAT validations ensuring seamless production deployment.
• Created and maintained custom dashboards, reports, and notifications to support IT operations and compliance tracking.
• Performed successful build version upgrades of ManageEngine ServiceDesk Plus and Manage Engine AD360 including pre-upgrade backup, testing in UAT, and production rollout with minimal downtime.
• Provided technical support, created SOPs, and generated reports to assist IT management in decision-making and compliance tracking.
• Collaborated with cross-functional IT teams to ensure accurate asset tracking and reporting.
• Provided L2 technical support and conducted user training sessions.
• Administered ServiceDesk Plus covering Incident, Problem, Change, and Asset Management modules.
• Administered ADSSP agent deployment, performed system upgrades, and enforced user access controls.
• Created client-specific reports to enhance visibility and support data-driven decisions.

Bachelor of Management Studies in BMS – University of Mumbai (2022)