Product Specialist at Fi Money (2024-02 – 2026-03)
Led product initiatives for fintech platform focusing on LLM-powered features and process improvements
- Authored detailed BRDs, user stories, and acceptance criteria for Magic Lens, an LLM powered high affluence user detection system, coordinating UAT with engineering and QA across full SDLC, resulting in a 7% uplift in premium upgrades.
- Mapped workflow improvements and redesigned backend process flows in collaboration with engineering; led sprint planning and issue resolution using Jira, reducing complaint resolution time by 90% and improving CSAT by 18%.
- Defined BRD/FRD documentation and managed Agile/Scrum sprint planning and backlog management to streamline onboarding workflows, driving 240 additional monthly account activations and 3% MoM growth.
- Built an AI powered transcription and classification pipeline using gemini and prompt engineering to automate support operations; reduced manual effort by 70% and scaled case handling capacity by 3x.
- Contributed to KYC flows and fraud detection workflows as part of onboarding compliance initiatives, ensuring regulatory adherence across product touchpoints.
Associate at PricewaterhouseCoopers (PwC) (2022-09 – 2023-11)
Managed product backlog and requirements for banking and insurance clients, developed dashboards and automation solutions
- Managed product backlog, sprint planning, and requirement gathering for banking clients using Jira following Agile/Scrum methodology; documented BRDs, process flows, and UAT outcomes in Confluence.
- Gathered business requirements and developed interactive reporting dashboards using Power BI and Excel analyzing 10K+ insurance policies, identifying annual cross-sell opportunities and supporting data-driven product decisions.
- Designed responsive HTML email templates using No-Code Innoveo Applications to enable personalized digital communication workflows for banking clients at scale, improving campaign reach and engagement.
- Led API integration of Guidewire and low-code/no-code platforms; authored use cases, BRDs, and test plans to support regulatory adherence, reducing policy processing time by 25% and improving analytics adoption by 15%.
- Supported stakeholder management engagements by preparing executive reporting and presentations, aligning product delivery with client service teams and senior leadership.
