Shivam Sharma

Dynamic team leader with proven expertise in performance monitoring, process improvement, and conflict resolution. Committed to enhancing team collaboration and driving efficiencies to achieve organizational goals.

Team Leader - MAHAKAAL ENTERPRISES - DELHI, INDIA

(2021-11 - 2026-03)

• Led team in daily operations and workflow management.
• Coordinated training sessions for new employees and existing staff.
• Implemented process improvements for efficiency and productivity.
• Facilitated communication between departments to enhance collaboration.
• Oversaw inventory management and supply chain logistics.
• Resolved conflicts and addressed team concerns effectively.
• Monitored team performance and provided constructive feedback.
• Organized team-building activities to strengthen morale and cohesion.

CSE - TELEPERFORMANCE GLOBAL PVT LTD - INDORE, INDIA

(2018-06 - 2021-10)

• Enhanced customer satisfaction by promptly addressing problems with knowledgeable service.
• Identified customer needs to deliver customized solutions that enhanced satisfaction.
• Collaborated with cross-functional teams to address product issues and meet project objectives.
• Executed daily operations with precision to maintain service quality.

Bachelor of Arts - Political Science And Government - JIWAJI UNIVERSITY (2021-06)

High School Diploma - PATEL HSS SCHOOL (2016-05)