Shivam Sharma

Experienced in operations management, training, sales, staffing & cost control. Innovative, smart-working & energetic manager with a strong work ethic. Adept at communicating effectively with customers, vendors & staff. Able to motivate employees to perform to their maximum potential. Exceptional organizational & planning skills, adaptable, enjoys new challenges.

Team Member - Nirulas India pvt Ltd.

(2007-05 - 2009-12)

Gold team member / Associate Manager / Assistant Manager / Senior Assistant Manager / Guest Delight Manager / DY- DM - Jubilant Food works Pvt. Ltd. - Meerut

(2009-07)

Joined as a Gold team member on 10th July 2009. Promoted to Associate Manager on 1st January 2011. Promoted to Assistant Manager on 1st May 2012. Promoted to Senior Assistant Manager on 1st August 2015. Promoted to Guest Delight Manager on 1st September 2016. Recently promoted to DY- DM in March 2022. Currently handling 2 Restaurants: M Seven & Ganga Nagar, Meerut.

• Reduced food cost by minimizing wastages & maximizing efficiencies
• Contributed towards Training of Team Members and internal MIT's
• Minimized turnover and increased retention through HR skills
• Improved operational parameters by EARS module
• Responsible for day-to-day Operations, Guest Relations, Reporting, Cash Management, Providing training to team members
• Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate action
• Ensure maintenance of equipment, facility and grounds
• Ensure food quality and 100% Guest satisfaction
• Trained service staff in effective suggestive selling/upselling to increase profits
• Improved productivity & morale by initiating systems for accountability & by instituting effective training programs
• Recruited, hired, supervised, scheduled & motivated staff

Owner - Meerut Pizza - Meerut

(2024-07)

Started small Pizzeria in Meerut by the name of Meerut Pizza since July 2024.

• Managing day to day Operations
• Reduced food cost by minimizing wastages & maximizing efficiencies
• Managing PNL
• Marketing of the brand promotion

B.Com - C.C.S. University Meerut

XII

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